"I have made several transactions with…"

I have made several transactions with Monex and everytime it has been quick and easy. They provide fast delivery.

"okkk"

Slooo. Bought Ag on 2/21, wired on 2/25, delivered on 3/6. Sales rep. was very helpful & patient. Delivery was slower than I thought, but perhaps that is normal.

"Informative"

Informative, thoughtful and helpful … !

"The Representative was kind and patient…"

The Representative was kind and patient with information regarding my transaction

"Don was great to work with"

Don was great to work with! This was my first interaction with him and Monex. He explained the purchasing process clearly and was responsive when I had questions.

"Great service"

Great service

"I was instantly billed and got no shipping information-4 days later."

I was instantly billed. I still have no shipping verification. If I don’t have a FedEx tracking number by the EOD cancel and credit instantly. Four days now destroyed trust.
I can walk into a shop a mile from my house and pay a couple of extra bucks to walk out with product in hand.

And you really screwed the pouch because I am social with the micro market of potential customers. Interesting cocktail subject.

"Purchasing precious metals"

Purchasing precious metals is sometimes difficult but Monex Rep made it very easy

"Rapid response "

I was surprised to receive a call back so fast!especially at 5am.

"Same Rep after 12 years!!"

Dealing with Ben Barth 12 years after I had originally purchased from him was a HUGE plus. Just the sense of steadiness. And he took the approach of treating me as a valuable repeat customer, even though my investment level is small ($100K).

One downside is that I am not able to communicate using email, or more accurately, Ben cannot reply by email or text. I understand why that may be, but it is just more convenient for me, given my workday schedule.