"Cancelled my order without…"

They cancelled my order without explanation. Refund for full amount awaited.

"I was so pleased to find the identical…"

I was so pleased to find the identical bracelet for my son for Christmas to replace the one that broke! The service was great and efficient! Thanks!

"Failed to send bracelet"

Failed to send bracelet. Took money which took days to refund. No explanation or apology. Had to chase with customer services what was going on and if I would receive a refund. I did get one eventually but disappointed to not receive my order due to the manufacturer discontinuing the bracelet.

"Pointless order"

Tried to order 4 rings, order was cancelled straight away due to manufacture problems but nobody had emailed to explain why it has been cancelled until I reached out. Nothing on the I asked to be kept in touch when it was sorted as I still wanted to make another order but company never replied to me. So now I won’t bother nothing on the website to say items are out of stock so don’t waste your time.

"After a misunderstindg with first order…"

After a misunderstindg with first order , the second attempt went through very swiftly

"After I ordered I was told the product…"

After I ordered I was told the product was no longer available

"Cancelled order without any…"

Cancelled order without any correspondence.

After calling to follow up myself (no contact from H&M) the individual I spoke with was quick to get me off the phone and told me he would send over some alternatives - nothing has come a week later.

Very poor way to do business. Customers shouldn't be chasing you for the sale and then not being met half way. Unprofessional.

"Stunning product"

Great product and delivery along with great correspondence thank you Gary

"Order cancelled with no explaination"

Order cancelled with no explaination. Pretty annoying and gives a poor impression of their communication/customer service.

"Avoid poor customer service"

Started off with a rather slow "express shipping" it's there only shipping option I think taking about Week to come and costing £5 extra you'd expect it to be well express.

Next the ring didn't fit. Odd considering I'd had my ring size checked only a couple of days before. Sent them an email regarding this assuming they sent wrong size. No reply to the email for two weeks.

When they did eventually reply the customer service has been dreadful, they lied saying the check and have definitely sent the right size but to return if and they would send the next size up well that's fine, but I had the ring size checked and they had in fact sent the wrong size. I asked for them to refund my shipping and my return postage cost they refused to refund the initial shipping given there mistake and delayed time in actually shipping my order in the first place I considered this reasonable.

So I ended up cancelling my hole order and requested a return label they agreed because that makes sense? But still waiting for the label.

Long story short I won't be using them again it's a shame given we'd picked out quite a lot for our wedding