Fabletics UK
Robert McKain
"Tried to buy some shorts"
Tried to buy some shorts, got an email saying I was now on a £59 per month subscription. Took two emails to cancel. My order was cancelled as well as my subscription. Glad I noticed the order confirmation as it was not made clear that I was entering a subscription when ordering. Don't have shorts, have been promised a refund though this hasn't been received at the time of writing. Don't use this company.
Chris Wade
"This is a terrible experience dont buy…"
This is a terrible experience dont buy from them. They mislead you in to a subscription which is not at all clear when you purchase the first time and then tool £50 off me for 3 months. You have to remember to cancel it between dome random dates each month, can't cancel online and then have to talk to someone in the phillipines to sort it all out. Avoid at all costs
Sam
"Absolute Scam!!"
Absolute Scam!!
You will be signed up for a VIP package you weren't aware of.
The prices shown are VIP subscription prices which they dont tell you so you believe you are getting a good deal. You will place an order and still not get any notification that you have signed up for a subscription costing over £50 per month.
The way they operate is very sly and prices advertised are false unless a VIP member.
Britney
"A fab range to discover"
The number of items, fresh in, is always impressive. The tailored recommendations enable you to mix and match, on garments which might have slipped your attention too
Mr W
"Offers not as great as I first thought"
Offers not as great as I first thought. They offered deals of 2 items for £24 so I believed I could get 4 for £48. Appears you can only have one 'deal' and the remaining are full price.
Still heard very positive things and was an amazing price. Looking forward to seeing the quality of the products.
Rafaella Thomaz
Ben Clapham
"Really nice products."
Really nice products. Good pricing. Website is super glitchy. Always having to re enter card info due to a problem always saying the billing address needs entering.
Tim Clark
"membership is a scam…"
I like my shorts but the membership is almost impossible to cancel! I have asked for months now to stop the subscription but it keeps taking payment each month! Customer service is awful! "we will pause our membership instead of cancel and you can see how you feel next month" is a line I have had a few times on phone to them. DO NOT USE THIS COMPANY!
Laura Kendrick
"Terrible scam but good products"
Terrible scam but good products.
Products received we're great but I was not aware I would be charged for the VIP credits which I don't think I consented to. I also don't believe I consented to having store credit instead of refund. I initiated a chat to talk about this and request a refund for my VIP credits. At this point they made it very clear there was no way I could get a refund and basically that's how they make a bit more money. I really don't think this was very good customer service - it's a shame because I love my new leggings and I definitely would have bought again.
Siobhan Quinn
"Good quality athletic wear"
Good quality athletic wear, however the subscription model is deceitful and a rip off. You can cancel at “anytime” which is 4 days out of the month and if you miss it your stuck with another non refundable bill and “credit” . The prices for non members are hugely inflated which makes members feeling like they are getting a bargain however in reality it’s still over market value. Sizes are fairly small and stock levels are often crap. Would pass if I were you!
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