"Historically a good experience"

I have had great luck with my stylist and up to now, great service. I like many of the pieces yet many times they are overpriced. I try to update my favorites and Elizabeth is doing a great job of matching clothes to my style. It's like Christmas when the box arrives! If I have something similar already in my closet, I return that item. Due to external circumstances, my box is more than a week late. They did refund my styling fee which I do appreciate very much. I will continue to wait patiently but I will cancel if the delays continue.

"Delayed Shipment"

The customer service team is top notch. I was concerned about my quarterly box being late, and I received a prompt response from DL. The delay is no fault of DL, yet they were kind enough to extend my checkout date to align with my return from travel abroad. Stephanie, you are much appreciated!

"I got a very good response to my…order"

I got a very good response to my question. I just wish the app was more user friendly. It says my shipment was to be sent by Jan 21 and nothing else was showing and its almost the end of the month and I had to contact them. Still there is no shipping information.

"I have been waiting for a box"

I have been waiting for a box. I know that the company has been impacted by some natural disasters. I email to inquire about the status of the box. They replied quickly and gave me a refund of my styling fee.

"Return"

I reached out regarding a return and the concern was addressed within 24 hours. The customer service is fantastic.

"My email was responded to very quickly"

My email was responded to very quickly. The representative was kind and explained the situation and went above and beyond my expectations.

"My box was to arrive January 12"

My box was to arrive January 12, today is January 25, still no box. I canceled my subscription but since I have a pending order it has to wait. How long should a pending order have to wait.

"My issue was handled efficiently and…"

My issue was handled efficiently and compassionately. Thank you for the care given.

"Superior service "

My problem was addressed to my satisfaction the same day I submitted it!
Efficient and courteous service.
Lee C.

"Great clothes with styles that match my…"

Great clothes with styles that match my lifestyle