"Not impressed"

I had C&C carry out two surveys on different properties: the first time an RICS level 2 homebuyers survey, the second time an RICS level 3 building survey. At both occasions I handed over a small list with some specific items I wanted to surveyor to pay attention to. Both times this list was ignored at the time of the survey (even though the second time I got explicit confirmation this would not happen again). First time I got the list answered in hindsight after reminding them, but missing the details I expected, and I am still waiting for them to do the same (?) for the second survey.
The report were kind of OK (though not overly impressive how issues are documented), so still give them 3 stars, but will look elsewhere if I need to do another survey.

"Fast and efficient"

From booking to receiving a report the team were very thorough and efficient - and it was all done within a week!

"It is a trustworthy company and we…"

It is a trustworthy company and we received the survey report in 3 working days with all photos, details of the property with estimated costings to fix the defects. Highly appreciated and would recommend to friends.

"Level 3 Building Survey"

Level 3 Building Survey. Two problems. (1) Did not inspect loft. The Report claims that the entry hatch to the loft was sealed. But the fact was the vendor on the spot allowed the surveyor to unseal the hatch. Surveyor did not take any step to unseal it, nor did surveyor seek my instruction on how to proceed. In fact, the hatch just required unscrewing some screws to unseal. When I asked the firm to inspect the loft after it was opened, the firm asked me to pay extra £245. (2) Report did not test taps in bathroom and toilet; and did not test boiler, claiming there was no running water in the property. Somehow the Report contains two photos showing water running from a kitchen tap. Report also indicated the location of the main cockstop of water supply in the house. There is no evidence that the vendor had refused to turn open the cockstop. In fact, the vendor would have willingly assisted if the surveyor had requested.

"Very prompt service"

Very prompt service, coordinating with the estate agent and the vendors to arrange a date for the survey in good time. The report produced was detailed and clear with pictures included.

"Excellent communication and friendly team"

Excellent communication, friendly team and got the report back to me so quickly (within 20 hours) as I was under time pressure. The report was clear and detailed. Thank you to Janet and Tina who helped me with this process, and to everyone at C&C Surveying.

"Thorough and timely level 3 report…"

Thorough and timely level 3 report produced

"Prompt engagement and response time"

Prompt engagement and response time. Acted quickly to get the survey booked and produced a comprehensive and easy to read report. The valuation took a bit longer, but we were advised of this at the time of engagement.

"Good service and affordable"

Good service, fast and efficient. Good price too

"Highly Recommend"

Excellent communication, friendly team and got the report back to me so quickly (within 20 hours) as I was under time pressure. The report was clear and detailed. Thank you to Janet and Tina who helped me with this process, and to everyone at C&C Surveying.