"Save yourself, do not use"

Simply do not use. They charge 5x the prize of others, you have to constantly follow up to get dates locked in, they work in silo's so there is no client service, one side does not talk to the other. As a customer you are left project managing yourself, no transparency or clear communication. The removalist turned up without calling beforehand, despite repeated requests! Then 5 people turned up, impossible to manage. Just a nightmare on all fronts!

"Incomplete move due to unfulfilled promises"

We are extremely disappointed with Alfa Mobility’s service during our recent move from London to Stockholm. Despite having had smooth experiences with them in the past, this time was nothing short of a nightmare.

From the outset, we made it very clear that due to its size, our sofa needed to be moved via the terrace on the first floor and that the movers had to be appropriately equipped for this. This was not a new situation—Alfa Mobility had previously handled the same task without issue in 2021, bringing the sofa in to the flat. We even had a thorough video call with a representative in October, showing the sofa, terrace, and the height over the railing to ensure everyone understood what was required. My partner also emphasized multiple times that this was the only feasible way to move the sofa and confirmed these details over several conversations leading up to moving day.

On moving day, however, the movers arrived late, visibly stressed, and under time pressure. While the crew was nice and friendly, they informed us that they were not equipped to handle the sofa—completely contradicting all the reassurances we had received. One of the movers admitted that the information they had received about the task was inadequate and that they did not have the necessary equipment. This was baffling, as we had made every effort to communicate the requirements clearly, and Alfa Mobility had successfully moved the same sofa into the flat two years earlier with fewer crew members.

In a moment of panic, we managed to contact someone at Alfa Mobility headquarters. He acknowledged that this was a failure on their side and assured us that we would not be charged extra for resolving the situation. Relieved, we left for Stockholm, trusting that the company would follow through. However, to our shock, we received an email the next day stating that moving the sofa would cost an additional 15,000 SEK—on top of the 50,000 SEK we had already paid for the move. We are now left with an incomplete move, a sofa stranded in our London flat, and a shocking additional bill we had been explicitly told we would not incur.

This situation is deeply frustrating, stressful, and unacceptable. While the movers themselves were polite and friendly, the lack of internal communication, poor preparation, and added financial burden have left us appalled. We trusted Alfa Mobility based on previous positive experiences, but this time, their mismanagement, broken promises, and disregard for customer care have completely let us down.

We cannot recommend Alfa Mobility after this experience. Moving is stressful enough without such significant errors and unfulfilled promises from a company you’re paying a substantial amount to.

"Fantastic moving service"

Hired Alfa for my move from Zurich to Stockholm. Couldn't have wished for a better experience. Both the loading and unloading of my goods went smoothly and were done in a timely manner, and the communication throughout the whole process was great and professional. I'll definitely use Alfa in the future.

"Excellent service delivered by Alfa…"

Excellent service delivered by Alfa Mobility. Can only recommend using their moving services.

"Useless and full of extra hidden costs…"

Useless and full of extra costs and higher prices than quoted that you will have to pay out of pocket since nothing is communicated in advance. They will be helpful for nothing, couldn't even handle a move within EU. Nothing good to say but if I said the bad I'd be writing for pages. Don't do it! If your company hires them, fight for an alternative or take things in your own hands to save some money.

"A moving company that steals from its clients"

For a new job, we moved to a new city. My new employer had arranged for the move to be executed by two companies: Brytor International Moving, a Canadian mover and Alfa Moving, a Sweden-based ‘mobility expert’.

Long story short, they caused for over 10.000 $ in damages, including the theft of a some high value items. The insurance covered part of it, but we still were several thousands of dollars short. Alfa Moving offered a small compensation and with that, considered the case closed. We haven't heard from Brytor.

Never before had it crossed my mind that movers would steal from their clients, but these two companies proved otherwise.

"Major delays"

Bad communication, did not respond to requests and emails. VERY late shipment, bad service

"Very unprofessional"

I had to use this company because my employer in Sweden has an agreement with them. But from the very beginning to the end, every consultant dealing with my case, in both migration and relocation, were very unprofessional. The employee can just ignore either my emails or phone calls for weeks. I was misled several times by the incorrect information they provided. Also they are all arrogant and just refuse to admit that they provide the wrong information.

"I had to use this pathetic company"

I had to use this pathetic company, because of my employer in the US.
the whole process from start to finish was catastrophic. it took a long time to ship our stuff via air and sea, and lots of broken and damaged items (and irreplaceable). disgusting attitudes towards their customers and really bunch of incompetent people

"Beware! Don't trust Alfa Quality Moving"

Don't trust anything Alfa Quality Moving says in their quote! They half packed the boxes when picking everything up therefore it ocupied much more space which they used as an excuse to increase the price 50%!!! On top of this, the quote said it included "Any costs that may apply: for parking permits, shuttle or external lift at destination" yet we were invoiced an additional 40% after delivery due to "the shuttle that we used at destination – NO entrance for our big truck in the city center"!
In total we paid 190% of the additional quote