"Low service, high prices, bad communication"

High prices, low service! We agreed with Alfa moving that they would come Wednesday 21 June to move our stuff international.
They had send the invoice way back so they had their money.
They never showed up the day which we agreed!
When I called the planner she was suprised that nobody had come. During that whole day they played around with us with excuses that the crew would come but in the end nobody came and they promissed to send a crew the next day.
Guess what the next day only the truck driver came to pack the stuff while a crew with 4 man was promised.
After 2 hours 2 young boys were send with none experience because they just started with working, hilarius!!! Really dissapointed in this company. High prices, bad communication, low service!

"Messy, busy and low customer care"

I had two cases with Alfa, the first one in 2020 went relatively smooth since they weren't so busy within the pandemic. However, the had forgotten to proceed my case when the first responsible person was in the summer vacation but it didn't affect so much my case just a few weeks delayed.
But the second case in 2022! The responsible guy submitted my case late, replied late, as soon as he noticed that I changed my employer and new employer wasn't their customer he left me with wrong and vague advices and didn't replied me anymore. I had to contact to Migrationsverket and received good advices and fixed my case myself, finally.
Sounds they are too busy and messy and don't care about applicants since they have own contracts with the companies.
Not recommended at all.

"Items missing and damaged. Staff lazy and inefficient"

They put a bin full of water softening salt directly on top of 3 lampshades, destroying them!
There were a couple of broken bowls from a set
I left a few boxes with wine bottles - they never arrived. 2 glass shelves from an Ikea glass cabinet did not arrive either and the perimeter glass on the side of the frame was pushed in (obviously to take the shelves as the doors were locked and I kept the key).
I had lots of dishwasher tablets and laundry tablets and none of them arrived.
Stole them!
Also, I had to store all my personal items and furniture with them in Sweden for about 2 years and I was reeled in because their prices was relatively low and they seemed trustworthy and as soon as they had me, they massively increased the price by the next quarterly payment citing "Inflation" as their feeble excuse.
When it was time to move my stuff out of storage, they handed my case over to someone very inefficient and/or lazy. She would not respond to the question of how much it would cost with customs' charges once the items reached their final destination. She chose to completely ignore the question and forget about it, meanwhile time was ticking and I needed an answer. This went on for months. She kept waiting for someone else to give her a reply and did nothing but sit there and wait! Not proactive or able to be more effective, useful or using any common sense whatsoever.
Overall not a good experience.

"Välj en annan firma!"

Katastrof från början till slut.
Dålig kommunikation om datum för flytt, flertalet mail där koordinatorn försöker ändra datumen efter att de är fastställda.

Håller inte leveransdatum när de skall levererar och drar över med nästan en vecka.

Flyttgubbarna vände upp och ned på flyttkartongerna och hällde ut innehållet på våra sängar.
Efter korrespondens med Alfa vägrar de att ersätta någonting och hänvisar till att det kan bli lite stökigt när man flyttar till mindre boende. Snacka om att vara totalt intresserade av sina kunder.

HÅLL ER BORTA!

"Disappointing ad stressful"

We used Alfa Quality Moving to move from Stockholm to Connecticut last summer. Overall, we were incredibly disappointed with them and they made the move a lot more stressful than it should have been.
My communication with the company was positive before the move. Since they were very expensive with higher insurance premiums than other companies we spoke to, I was able to decrease it slightly after discussing this which was appreciated.
The problems started with the move itself when it turned out that the estimate of how much that was being moved was way off. They estimated 21cbm. On the first day of packing, at the end of the day, just before the packing guys left, I was told that their 30cbm container was full. We had added one foot chair to the pack load but there should have been a lot of space left. I was given no heads up during the day and all of a sudden we still had things left and we were now not able to choose which things that were important for us to bring. This was so disappointing for us. We were bringing our whole life to start over in the US. We went through various cost options to be able to bring everything we wanted, which all increased the price considerably. In the end, after a lot of stress, bad communication and wrong information from Alfa, they were able to squeeze in a few extra items that mattered to us. I wrote a complaint and Alfa lowered the invoice with 1600USD which was a nice gesture.
The items arrived several days late to the US and again, no communication. I can understand if the covid situation causes delays but the least thing they could have done was to inform us. The items went in for customs inspection which was unfortunate and we knew this could happen. However, we had no idea how much that would cost us. The surprise was when the bill for those few days in customs arrived three months after the arrival of our things and cost us an additional 3565.43USD. Alfa should have managed our expectations better.
The whole move cost us 13 600USD. For that price I would have expected a different service. The whole experience was disappointing and stressful and we would not use this company again in the future.

"Loading, packing problems and how they handled the damage"

They were very fast and helpful during the booking stage. However, they worked with a horrible unprofessional company in Värmland to pack our items and they messed up the entire move experience. I do not know why in Sweden they cannot send their own staff to pack and load despite they are a Swedish company. Second, the company which they had an agreement with and which carried out the packing and loading on behalf of Alfa Moving (we had a contract with Alfa, not the other company), only sent 2 unexperienced staff. They packed all our stuff in such a weird way. For example, a metal potato peeler was wrapped in 3 massive laters of paper where original crystal glasses were stacked and packed as whole with no protective layers. They were broken when we opened the boxes. My iMac was put in a large box with no cover or protective layer. It is not working. We tried claiming the expense, but insurance said it is not covered by what we chose to pay for insurance of electronic items. My suits were folded halfway and placed right next to a barbeque lid with grease and coal dust. Our bikes were not wrapped properly and one of the bikes had a problem with the brake bar. Most importantly, they packed a flammable spray used for bike chains (which we learned was not allowed in shipping containers) in a box together with blankets!! The only positive experience we had with Alfa was their counterpart in Turkey, Asya Nakliyat, which carried all our communications, unloading and unpacking in Turkey. Their staff were also shocked with how low quality the service provided by Alfa was. Our furniture was carried with not original international move boxes that belong to Alfa, but BAUHAUS boxes… We had moved internationally several times before and Alfa is the most expensive and worst of all our experiences and we are very sad that we haven’t even been contacted for a proper apology. We were only sent a blunt email saying ‘sorry for your items’ damage’ and ‘here is the claim form…’ Very superficial and unfriendly - felt like avoiding the dialogue rather than understanding what went wrong and solving it for the future. We would never recommend them. We are very sad that this was the quality of service they provided despite they charge very high prices.

"Professional packing team"

The packing team were very friendly. They arrived on time, were very efficient in packing and were very careful with my belongings.

"Really terrible shady moving company."

Really terrible shady moving company.
They "lost" my bike in transit and the insurance would only partially cover it and Alfa moving were not helpful at all. I would be careful using them if you have high value items as they don't care if it goes missing somehow.

Very suspicious actvitives and behaviours..

"Alt igennem en meget prof og behagelig…"

Alt igennem en meget prof og behagelig behandling. Meget prof flyttefolk, og alle andre var super perfekte. Anbefaler varmt alfa , for alle internt og eksternt

"I had a fantastic experience with Alfa…"

I had a fantastic experience with Alfa moving. Professional, very friendly and helped me in so many ways as I was trying to direct all this from another country. Excellent prices too. Well done and thank you.