"Impossible to get a hold of anyone."

Just like everybody else had the hardest time speaking to someone.

Luckily my order didn't go through.

I had to respond with my correct billing address with in 24 hours. I did much before that. Never got a reply. My ordered was cancelled. Tried to contact them through email (which they say is the best way to contact them). Called them over 10 times. Left voice mails.

From what I found online they do some kind of drop shipping and they also outsource their call center, which makes sense. That is why some time it takes them forever to ship some products. They don't even know if that specific product is in stock.

"I ordered 3 knives and Chicago Knife…"

I ordered 3 knives and Chicago Knife Works has shipped Zero. Ordered beginning of December 2024, got a lot of BS from the owner and NOTHING. Buy beware Chicago Knife Works... This story is repeated all over the internet. No communication from Chicago Knife Works... Havent been nasty yet... But about too.

"This company is a complete and utter waste of time other…"

This company is a complete and utter waste of time. I ordered a product from them it took 2 weeks to receive it. The product is defective and now I'm trying to return it. When I put my order number in for RMA return, it states that the return number is not correct. I've called the company several times. No one answers the phone. Do not walk away from this company run as fast as you can!

"Terrible Experience"

Prices appeared to be the best around so I took the chance. Transaction went smooth, CKW took my money immediately and sent it out after a couple days. Things looked great. The tracking never updated and I stood by patiently. A few weeks went by and no knife showed up. Reached out by phone and sent numerous emails. Weeks went by and still no response and no knife. Their emails mention they will get back to you in one business day. Unfortunately, that is all appearance to make it look like they care.

"This place is apparently just another…"

This place is apparently just another drop shipper! Of course on their site, they claim that your order will be processed within 2-3 days before shipping. NEVER disclosing that they don't even have your product in- house! Well, your LABEL will be created within 2-3 days... And then sit in that state as "Pre-shipment. Post office awaiting package" until their distributor in Marion, Virginia decides to ship it out. Which I assume will be whenever they feel like it! Been a full 7 days since they took my money and it hasn't even shipped yet. I will never order anything again from this place! Too many people get caught up in the idea of discounted products. Just know that discount comes with a price. You'll be waiting... and waiting...

"Solidly mediocre"

Good selection, usually just ok prices despite being deluged with emails about sales, exceedingly slow to ship. Good selection from My Parang.

"Stay Away"

Stay Away! Ordered 4 perfectly legal knives to Canada. They "mistakenly" added a fifth knife, a butterfly knife, which is illegal in Canada. When i contacted them (which took forever) about it, they said too bad so sad, you should know the laws. I had the invoice and receipts showing what i had ordered which did not include a butterfly knife. They just ignored emails and i had to file a claim. Do NOT do business with these guys.

"Good experience with multiple orders "

I've placed four orders for 10 knives over a period of two years and each order was smooth. My largest order was five knives, with another order places before the first one shipped. It went perfectly, received all the correct items in great condition. The shipping time was reasonable. They have a great selection and good prices.

"BEWARE ! - No Customer Service"

Beware - Chicago Knife Works provides No after Sale Customer Service on Defective Non-Function Items and will not respond to numerous attempts to contacts with photos sent to them via Sales-chicagoknifeworks.com nor do they answer or allow leaving voice messages at their contact phone# 10-workdays after delivery an I initial notification of defective item

This one defective item took away any economic benefit of ordering almost $200 of items from www.chicagoknifeworks com

Don't let saving a few $ persuade you and deter you from actually receiving a functional product from them.

Choose another Vendor

Karl Ryder
Invoice Number: 50322
Invoice Date: June 20, 2024
Order Number: 405938
Order Date: June 19, 2024

"I've bought several knives from Chicago…"

I've bought several knives from Chicago Knife Works and as a serious collector I shop around very carefully,well this company almost always has the lowest price on knives and for instance I just bought a Cold Steel Natchez Bowie in 4034 stainless steel and I paid about $150 including free shipping and tax,Amazon charges $300 plus for the same exact knife as do other sellers,and Chicago Knife Works stands behind their products,much better than the factory that makes Cold Steel products,5 stars for them and the owner is a very nice man who went out of his way to help me resolve an issue ⭐⭐⭐⭐⭐