"Canceled my order for no reason without…"

Canceled my order for no reason without even notifying me. Save your time and big another company

"I recently purchased a Buck compadre…"

I recently purchased a Buck compadre axe and knife at very competitive prices. Both came with defects (the axe had a very severely bad grinde shape, and the retaining strap on the knife sheath was attached in the wrong position so that it doesn't hold the knife in the sheath). The return policy charges for restocking, so I will keep the blades - I get the sense that their prices are low because they sell defective stuff.

"Great experience "

Great prices and big range of knives to chose from received the knifes promptly thanks guys.

"So far I have ordered twice with no…"

So far I have ordered twice with no issues. Everything showed up in good condition and in the timeframe stated. The shipping time is slower than some of the other places I have ordered from, but I will take a few extra days to receive the order to save the extra $$.

"Customers beware, there is reason for lower price"

Customers beware:
If you decide to return any item make sure to take a video of the packing and label,
I return item and got email with picture of empty box claiming I returned empty package.
return policy said item has to be not used, in original box and condition then refund will be issue and yet I send empty package. I explained same thing to there customer service but there answer was person who open my package working there for many years and taking picture of empty box will do the justice?

"Poor communication / customer service"

I was hesitant to use CKW due to things I had heard in the past. But they were selling a closeout, semi-custom, out of production knife that many other sites were sold out; and they were about $5 - $25 cheaper than other sites that were still in stock. I went ahead and ordered the knife. Two days after I purchased from them, they cancelled my order because of a pricing error. I went back to their site and they were charging $3 more....
So they cancelled my order over three dollars. If they would have contacted me, I would have paid the whole three dollars....
I hope it was worth it to them.

"Excellent!"

Customer service and delivery is excellent!!!
They contacted me to make sure all details are correct and I have got my parcel in 5 days with nothing extra to pay, considering this is the import to the UK.

"Best Service Possible - UK imports straightforward"

My package arrived in perfect condition - Great packaging and great follow up service - Lovely little knives, I'm very pleased with them. Mobeen and his staff were extremely helpful, they even followed up with a call to me in the UK to make sure everything was OK at me end - This is an excellent site to order from - Recommended

Shipping from Chicago to the UK in 2 days is pretty impressive too - Ordered Tuesday, Delivered Thursday

Great service - Thanks - I will be using you again

"I guess free shipping means a month…"

I guess free shipping means a month later no show with no tracking and no help from whom I bought a 200$ knife from...?

"Mediocre Customer Service"

I have made several purchases from Chicago Knife Works. My last purchase went a week without being shipped, website promises 1-2 days. When I emailed them I was told there was an issue with the order, and that I would need to reorder and it would be shipped next day. It took anther 5 days to ship, when I asked what happened I was told they made a mistake on their end. They have great prices, but when it comes to customer service it feels like you are bothering them to do their job.