"CRM systems would be 5* but not for LMS"

Live Help Now has a wide variety of useful features for supporting Learning Management Systems and is significantly better than just using email.

It is apparent it is designed for sales and so some of the analytics don't make sense for an LMS. It wouldn't take much for this system to be designed to work perfectly with LMSs. if they did this it would be 5*.

There is already lots and lots great features, knowing user information before chats, customisable options to suit your brand and lots of technical information, surveys to see how good your Operators are as well.

"Excellent addition to our product"

We integrate LiveHelpNow into our product (Premier eTitleLien - etitlelien.com) as part of our support options for our customers. There are three major things we appreciate about LiveHelpNow and why we continue to value them as partners: (1) We can customize the chat environment and behavior to meet the design and performance needs of our application (2) LiveHelpNow provides excellent performance metrics we use to ensure our support quality and (3) LiveHelpNow provides great support whenever we need help with their product.

"great"

Bianca was very knowledgeable about the system and how it works which helped us find a solution rather quickly. All my experiences with LHN have been great.

"Good experience so far"

We are testing out chat software. LiveHelpNow has many more options than Zopim. It is a bit harder/clunkier to learn, but I think overall will be the better solution for us.

"We love Livehelpnow!"

Very easy to integrate and use. Has expanded our customer support options especially for non English speaking clients.

"Great feature and easy to use"

All the staff love it, very efficient and specially the email chat the we receive after the chat is done.

"Chatting with live agents in an instant is a valuable tool for any company."

My experience with LiveHelp is that it's user friendly, easy to set up and easy to use.

"LIVE HELP NOW AND FOREVER"

We've been using LHN since 2009 and haven't considered using anyone else. It's our main tool for servicing our clients and it's battle-tested, flexible, reliable and easy to administer. LHN has provided or built for us just about every feature we can think of -- and we're only using a fraction of what they offer. In the rare instances when there was a problem, they attacked it immediately. When I have a quick question about some feature or a way to do something, their staff is friendly and knowledgeable. You won't find a more powerful scalable chat/email/knowledge base package for this price anywhere. I wholeheartedly recommend LHN,