"Their system is broken and they know it."

Read the reviews. Rockler has a systems issue that has been documented here more than once and they flat our REFUSE to deal with it. Their system holds old addresses and sometimes, for no good reason, it defaults into your order.

I placed an order for some hinges. They shipped them to an old address I have not lived at for 11 years and then tried to blame me, saying I had entered the old address and somehow confirmed that address several times throughout the order process. Not possible.

When contacted about it, they refused to acknowledge they have a systems issues, kept my money and flat out REFUSED to reship, saying that was the address I entered.

I charged them back with my CC company and am working through that process.

Shameful. Avoid them at all costs.

"Rockler is not a good source for woodworking "

I placed a order with Rockler woodworking on line
On March 27th 2025. I received an invoice of the purchase by email the same day . Approximately 11 days later I go online to their website to check order status. I was unsuccessful finding my order. So I call customer support. They tell me the items are on back order until the 14th . I was never notified by email, mail, or text message etc… Customer support said I could not cancel the order. But could return once I have the order in my possession. 😀 When will that be , some day .
There’s no guarantee the order will be in warehouse by the 14th and then shipped out which would possibly take another seven days so maybe I may receive in the following month.
I feel they should’ve notify me by email or phone notification or text message some form of notification so that I would’ve been aware of this . I called the brick-and-mortar store and they didn’t have any advice of what I could do about my order.  so for me personally, I don’t think I’ll be ordering anything or shopping at rockler woodworking in the future. 

"Website refuses sign on an prevents…"

Website refuses allow sign on and then prevents resetting password.
Website offers free shipping until checkout, no such deduction.
Called to place order by phone and report issues with online ordering and was disconnected.
If there’s a way to screw up the main purpose of your company, generating orders and income, I have to say, well done Rockler. Not my way of doing things but apparently it’s the Rockler way. Geeeesh!

"Absolutely terrible Customer Service"

Absolutely terrible Customer Service! I am never shopping there. A shipment never arrived at my house and they wanted me to pay for another one when it was their fault to begin with some people need Customer Service training.

"Undelivered purchase/ but charged for it"

I made my first purchase from Rockler on line for a project download, they charged me for it and I never received the download.
I called customer servant’s inquire and I was told to check the website, nothing there.
The , union trying to verify my order, the site does not recognize the order number, yet they charged me for it.
Update: this situation was my oversight due to my first experience with the Rocker on line orders. I called the he Roxker customer support and they helped locate my order.
My apology.

"Seller refused to correct website/shipping problem"

I have been a loyal customer since 1990. Last night I placed an order for a sander and some sandpaper. I filled out the form and paid for my purchase. When I printed the receipt, it showed the items were going to be sent to an address I have not lived at for five years. In the past I have tried to delete my old addresses from the Rockler site, but their program will not allow me to do that. Apparently the site defaults to the first address listed. Anyway, I immediately (within 2 minutes) sent an email to their customer service desk, asking that the order be sent to my current address. This morning, I received an email saying the shipping address could not be changed and the order could not be cancelled. I called customer service and was told the same thing. Customer service did acknowledge the items were being sent to the wrong address, but refused to do anything about it. Now I am being forced to pay over $350 for items I will not receive.

"Warning, poor design, poor quality, poor warranty"

Warning! Do not buy Rockler spring close hinges, ever. They do not last because the spring is plastic. I purchased 21 pairs ($31per pair) about 5 years ago and in 2022 had to buy 10 pairs to replace the ones that broke. Another one just broke and I called the company. They would not replace any for me because they said it was more than a year. Should not hinges almost last a lifetime? These hinges are junk and the Rockler does not stand behind their products.

"Stupidest return policy and they make…"

Stupidest return policy and they make it extra painful for you to accomplish. RUDE customer service and overall attitude for them. NEVER buying again from Rockler. Woodcraft is SO much better

"I ordered a license key for the…"

I ordered a license key for the Woodshop Calculator Subscription - 1 Year. I never received the key in my email. I reordered and again did not receive the key. Customer service said the order was processing so they could not refund my money. That was November 24. Today is November 30 and the order still shows as "processing" and I still have not received a license key for either order. It's a mind-numbingly easy process to send the license key in an email. I can't imagine why it is an issue.

"Voted worst place to work current/past employees"

Voted worst place to work ... In 2023 most employees only received a 2% cost of living raise ... They don't payout banked vacation if you quit or are terminated which seems to be the trend after Receiving a Performance Improvement Plan so they can bypass unemployment.