"They are a sham"

They are a sham! Pre-ordered a product in june. In august i get charged, and no tracking #, no shipment email. I wait a month, covid and all, i expect some delays, i send an email and don't hear back for a couple weeks, get nothing on the phone. I get some bs about shipping being backed up. I ask for a refund, get more bs about how they are changing things and shipping will get better. DON'T CARE. I asked for a refund, asked at least 3 more times. Had to file fraud with my credit card to get a refund.

"Three orders paid and yet unfulfilled…"

Three orders paid and yet unfulfilled since September 2020. It is currently January 2021. Completely untrustworthy operation.

"I will never buy from Megalopolis again"

The worst, waited weeks for a supposedly in-stock 'hot off the truck' item before I inquired on the status by email only to be strung along for weeks with no option for a refund. Finally after publicly shaming them on social media someone magically made time to get in touch with me and after another week was issued a refund. I was luckier than most to finally get a refund (though it was a huge hassle) I think mainly because I posted on social media and they couldn't sweep it under the rug. I will never buy from Megalopolis again, their BBB and Trust Pilot reviews speak for themselves. Buyer beware.

"Son unos estafadores"

Son unos estafadores, realice varios pedidos de los cuales el primero me llego bien, después llegaron incompletos y al final ya no me mandaron, hice el reclamo y ya son más de 6 meses que no me devuelvan el dinero, es un valor de 1380 sus., ya no responden llamadas y solo tienen la opción de email, y cada vez me dicen que tengo que esperar 15 días hábiles para la devolución y ya me tienen 6 meses con eso, no comprendo nunca de esta página, maleantes!!!!

"Do not trust Megalopolis Toys!!"

Ordered a few things from them on August and charged my credit account on the same day. I never received any package, so I decided to cancel it. This time they're giving me the run around, when I asked for a refund. First they say wait 10-15 business days for it to process. So, 15 business days go by and no refund. When I contacted them about it, now their saying there's an error in the system and that my refund wont go through. They keep playing games!

I've heard somewhere that there's a lawsuit happening, if anyone has any information please share it! I would like to participate.

"Awful service"

Awful service. Purchased from them in August, it's December, still nothing. Sent several emails with several responses of "sorry for the delay", blaming the COVID-19 pandemic for the issues. It doesn't take 4 MONTHS to ship something.

"Same issue as everyone else on this…"

Same issue as everyone else on this site. Ordered in august still not received.
Asked for refund, told me not possible.
Keep emailing for updates and they respond a week later saying that it will get sent out within 2 weeks. 3-4 weeks later and still no updates. Don’t deal with them. Iv obviously been scammed and I’m in contact with my bank and financial ombudsman for further help

"I paid off my partial.lypayment plan…"

I paid off my partial.ly payment plan almost two weeks ago. I have not received a tracking number nor a response to multiple emails. Like some other reviewers prior to this experience I would have given them 5 stars for service, communication,quality and quick shipping. I don't know what happened. It is very disappointing.

"DONT DO BUSINESS WITH THEM!!!!This site…"

DONT DO BUSINESS WITH THEM!!!!This site is a scam. Customer service is horrible, wouldn’t ship my items for 2 months, took 9 attempts to finally get someone to respond to me. And now they said my refund will take 15 business days

"WORST COMPANY I HAVE EVER DELT WITH"

After waiting 4 months for my order, I was informed i would be receiving an refund of over $500 but it would take 10 to 15 days...that was 18 days ago... still nothing. DO NOT GIVE THIS COMPANY MONEY!