"Onprofessioneel"

De communicatie over afhandeling van onze klacht verloopt zeer traag en onprofessioneel door de betreffende office manager en wordt afgedaan met "U bent akkoord gegaan met de prijs zoals eerder aan u geoffreerd" zonder enige inhoudelijke reflectie over onze bedenkingen wat betreft de uitgevoerde werkzaamheden.

"Nothing short of harassment"

Nothing short of harassment. Received a phone call from someone called Gaurav Limbu offering their services. Advised them they're Croydon based and we're Manchester based so will never use them as would always use a local company. For months now he's been phoning every single day and sending incessant emails, it's like he doesn't remember having had the same conversation that morning. I emailed back yesterday and copied in their sales team to ask for the emails and calls to stop, we're never ever going to use them. Had confirmation I would be taken off their list, apologies etc. 7:52 this morning another email off him asking if he could be of service!!!!!!!! Infuriating

"Customer service were very helpful and…"

Customer service were very helpful and the job was completed within stated timelines.

"So many spam emails from this company"

So many spam emails from this company

"Sent the wrong tanker to site"

Very disappointing service, explicitly requested a 18m3 tanker and got a 9m3 capacity tanker. No apology for this and quite aggressive over the phone. Also the actual cost came in over the quoted value. Definitely not using this company again.

"Very good"

Very good, communication between the surveyor and consultant booking the appointment needs to be improved. The surveyor arrived on site and didn't know what they were meant to be surveying and I had to try to explain over the phone.

"I wasn't on site when the work was…"

I wasn't on site when the work was undertaken but our tenants are now happy so I am pleased with the work.

"Very helpful staff"

Very helpful staff.
The staff also cleared out tanks smoothly

"Efficient and friendly service"

Efficient and friendly sales service on a Friday afternoon, and the job was carried out on Monday morning as planned. Thank you!

"Great service from Hydro-Cleansing"

The office staff were very efficient in terms of scheduling, sending updates and the team attending to site were mindful of the site needs and followed the site protocols.