"Anna Dillon- Resale and Staircasing Manager"

I am writing this review purely to praise Anna Dillon, the Resale and Staircasing Manager.

Anna was appointed to me when I bought the remaining shares of my property and demonstrated diligence, empathy and an eagerness to solve all queries quickly, throughout the whole process.

During what was overall a lower than average experience with Aster, Anna stood out as being an example to the business as to how things should be done. She responded promptly, in a friendly, down to earth manner and I was constantly impressed by her customer service, which was far better than even that of my solicitor who I was paying!

Anna deserves significant recognition for her hard work and customer care, for going above and beyond and representing Aster Group in such a positive way.

I would like to again pass on my thanks to her for all of her hard work and support throughout the process and wish her the the best of success with her career- Anna I hope you're promoted soon, you deserve it! Anna, you get 5 stars. As an experience overall however Aster were slow, and did not care about any of the snags that I had, as I was shared ownership it was clear that my purchase didnt matter and the damage to my property before I even moved in was not going to be repaired.

"Grounds work team - Russ, Jon & joe-joe"

All 3 turned up on the correct date & time I was told, they even popped around the day before for a quick chat about what work they were carrying out, I had my front fence & back fence & 2 gates replaced, they were so polite, friendly & didn't leave any mess behind, the actual jobs are spot on aswell. None of them left early, even with the winds & the rain we had they stayed out there to complete the job, so it was finished on the day they promised😊 extremely happy with them & my new fences 😊

"Avoid at all cost"

Avoid at all cost.
I’m charged over £1000 a month but my neighbours whome are also with aster in the same houses as mine are only paying £630 a month they refuse to speak to me about this or let me speak with anyone who could explain it.
I have been through trauma in this house and have struggled to be here due to what happened here, they say they support their customers but really they don’t care and have 0 lack of empathy, I lost my 9 day old baby and they wanted to know if I was going to pay rent.
Lots of jobs have been done and most are bodge jobs done cheap as possible in one case I had to get them to come and redo it because I was that bad.
I was doing a swap to another home of which aster told me i had to take my shed down and remove it (it came with the house) the swap failed and aster are now saying I’m no longer allowed a shed! Yet all houses on the row with aster came with sheds.
Garden floods, front garden we were told not to touch and it overgrowns on to the stairs leading up to each home with weeds they send someone out once every 2-3 years.

In all honesty I think aster are one massive money making company who only care for themselves and not the people in their property’s.

"One star is too much"

Before I start, I fully understand house swaps are “sold as seen”, but had your surveyors do a proper job on this house, things might be very different.

We did a house swap, as we had been desperately needing a bigger property for over 4 years, when this house came up. We have children with disabilities and my wife is also disabled. So space was needed and to make life easier for our family.

When we came to visit the property numerous times, the house was in a state, but more clutter and lack of cleanliness than anything structural that we could see. So to us it was going to be; move in, clean it top to bottom, decorate it and get carpet and job done. Oh how wrong we were!

The days after we moved in a cupboard fell off the kitchen wall, my wife burnt herself on a plug that she had used in a socket that clearly hadn’t been checked properly, we found huge cracks in many walls after removing years of wallpaper, the front door had previously (previous tenant) been kicked in (by the police) and hadn’t been fixed, the concrete water/rain skirting above the window fell off (luckily we weren’t stood there when it happened). We then had someone check the outhouse to find that it needs new lintels as one in particular is pretty much non existent, the bath has been put in the wrong was around, the shower is faulty and runs at 9.59KWH which is ridiculous, the sink waste pipe just goes into a hole, no fixture to hold it in place, the previous tenant was asked to do things before he moved in and he hadn’t done those jobs at all.

We had an engineer come out to check a leak in the bathroom and he broken the bath. Thankfully that means a new bathtub the right way around as my wife can not use the shower due to the huge incline and the anti slip guards being the wrong way, and someone came to fix a leak with the toilet and made it worse to the point it leaked into our hallway! When the engineer came out (as emergency on a Saturday) for that he was given the wrong information and didn’t have the right parts to sort it and was informed to close off the only toilet in the house, luckily he found what he needed and magically fixed it.

When we looked at the property, we were made aware by the previous tenant that the kitchen was due to be replaced. We had mentioned this several times to aster and they responded stating that it was possible it needed doing but they had lost paperwork on this. Everyone who has attended the property has said it needs a new kitchen badly. When aster reviewed this they said they wouldn’t put in a new kitchen despite cupboards falling off, because we had put in a freestanding fridge freezer. Absolutely baffling.

The ceilings in the living room, dining room and downstairs hallway are all artex and contain asbestos which should have been sorted a long time ago.

Our kitchen door should be a fire safety door but ours isn’t. It also has an inch gap between the bottom of the door and the floor. This will not slow down the spread of a fire.

This has made my wife so ill and depressed. We just want a safe, nice, clean house to live in. It’s not a huge ask. It’s going to cost us thousands to plaster all the walls, redecorate, put in a new kitchen and re do both front and back gardens due to the way they’ve been treated. We are a low income family because of my wife’s health and can not afford this.

"Aster are a terrible housing company"

Aster are a terrible housing company, I have a shared ownership house.

Had lots of antisocial behaviour from neighbours, noise complaints and they do nothing.

Rent has increased lots since I first got the house making it more difficult to afford this house now, all this when other home owners sub let and rent out their homes (against tenancy * mortgage)

Made various complaints about service charges and grounds maintenance not being done, leaving the estate looking like a mess.

Recently had a threatening solictors letter because I had not provided a gas safety certificate, threats of £1,500 court costs or imprisonment if I don’t provide one 😂

The attitude of Aster staff is poor, they don’t take complaints seriously or follow their own code, more people need to complain to the ombudsman about Aster.

Time to contact my local MP about these rogue housing landlords who are abusing their powers with tenants and shared ownership owners, they suck you in and screw you over with rent and service charges.

Worst thing I have ever done buying a shared ownership house with Aster.

Only option some people have to get on the housing ladder is shared ownership, trapped!

Sell my house, easier said than done!

"5* Nigel - mould killer!"

Nigel from Aster came out to treat mould in my flat again today - this has been an ongoing issue for months. I spoke with him when he arrived and explained what has happened in terms of treatment etc. He then went away, spent 20 mins on the phone to his manager to find out what was going on - he came back to inform me that there were more issues than just ceiling/wall mould and that there would be external repair work done. He could've easily left having spoken to me for 2 mins, but he went above and beyond to keep me up to date on what is happening. Thank you Nigel!

"over the past two years i have had 2…"

over the past two years i have had 2 weeks without heating and hot water, then couple of 2-4 days with out it also.
they blame me(which is difficult to understand when I rent and I am not a professional heating engineer) i have a child under 4, who can’t be warm in the winter (those 2 weeks) or bath when been out for the day, it’s inhuman and shocking. what is a nice home without the bare necessities. i’m stressed and angry that this appears normal for this to be ok.
every time they come out, they just put a plaster over the problem and not get to the case of the issue, which is usually 4 days later,
i feel anxiety over when is it next going to pack in; i have been patient for 2 years accepting the apologies but now actually feel ganged up on that they think it’s fine to leave this problem for days on end with child under 4 with asthma.
when they finally come it’s not there fault but mine. has anyone else experienced this with the company?

"ousing about my toilet…"

Phoned aster housing about my toilet being broke within half an hour they were at my door and repair done can't thank you enough

"The response from Aster Group to our…need to have our hot water restored"

The response from Aster Group to our request for an urgent repair was swift, considerate & helpful. They acknowledged our personal difficulties, (being elderly & disabled), and sent an operative to restore our hot water the next day. We were so grateful to have this level of service. Thank you to Aster.

"Purchased a shared ownership of these…"

Purchased a shared ownership off these cowboys 2 years ago. We had a big defect on the outside which we had to fight tooth and nail for a year to get it fixed. A few weeks ago we had a leak under the bath only to notice two of the legs hadn't been fixed which caused the grout to crack and leak for 2 years. Not to mention getting charged for grounds maintenance when they dont actually do any grounds maintenance. Good luck trying to get anywhere with the staff at their head office in Devizes they are rude and will treat you with contempt. The rent has gone up every year I have been here. Avoid a shared ownership with this mob the like plaque. You'll seriously regret making contact with them. They shouldn't be allowed to operate, simple as that. They need to be brought up in parliament so something can be done. Their a disgrace.