"Always helpful and quick to respond"

Always helpful and quick to respond. Happy to purchase again.

"TOP CLASS CUSTOMER SERVICE"

My wife and I would like to thank you and your team at Lampwise for your excellent service.

We visited your store last Saturday with the intention of having a look and most probably buying online as it is generally cheaper. However, we were so impressed with your service and the time you spent with us, that we felt we had to give you the opportunity to supply us.

The light fittings arrived yesterday and the bulbs arrived today. All in all under a week from when we first visited.

That really is excellent customer service! Well done!

"Awful customer service in the store"

Awful customer service in the store. Tried to over charge, then said she was doing me a favour by price-matching their own website.
Said the shop charges more due to the personal service and advice!
The manager lies about delivery times, said the lights would be ready for pickup 3-10 days, it was in fact 6weeks!
Refused to give refund unless I came back into the shop. The manager argued with me, I’ve never experienced such awful service from a shop.

"Shocking service still no item ordered monthes ago"

Shocking service. Bought some items that that came with free delivery, only to be told it wasn't free and I owed them £66. As I was unhappy with this they agreed to drop them at my house at some point as I was local but when I chased them having heard nothing for monthes (I did say no rush but come on!) I was met with the rudest lady ever (apparently a manager) who basically made out that I was in the wrong even though they under charged me and then misled me, and said she would call back to resolve (obviously didn't!) she was truly offensive and unrepentant. I eventually paid the £66 when I called them a week later, to be rid of this awful company but still haven't received the goods and today thier phone is dead!! Do yourself a favour and shop elsewhere!!!

"Very helpful - thank you"

Very helpful at sourcing and sending bulbs which I could not find elsewhere. Thanks particularly to Nadia for her help.

"great experience with this company"

great experience with this company! ordered some halogen bulbs from lampwise and they came really quickly, they were packaged really well and safely and used shredded cardboard instead of loads of plastic like other companies do! so was really pleased with that too :) also managed to speak to somebody on the phone very quickly, overall great experience thanks !

"Abysmal customer 'service'"

I'd emailed them several weeks ago about a Tiffany lamp on their website. Despite them replying that they'd check with the supplier and get back to me they never did. They also didn't respond to my follow up email asking what was going on. This shocking lack of 'service' has both lost them our expensive purchase and those of two friends who have also now bought elsewhere.

"Light relief"

I ordered online some spotlamp bulbs and they were delivered immediately despite Covid. I found that one of the bulbs was faulty and Lampwise replaced without hesitation immediately and did not require me to return the defective one. My contact was the very helpful and pleasant Nadeem. I will certainly use Lampwise in the future

"Excellent, friendly service"

Used for the first time after a bad experience using Ryness online, and finding that Lampwise were selling the tubes I needed at a competitive price. Order dispatched very quickly. Replaced one damaged item quickly and without any nonsense as well. Excellent, friendly service. Highly recommended.

"Excellent & kind service from an independent retailer!"

Lampwise not only provided me with the items I'd been looking for (and were hard to find elsewhere), but gave me some excellent advice that resolved a problem for me too! You'd never get that from mass commercial enterprise. Thank you to the brilliant John at Lampwise!