"Problem solved quickly and effectively"

Ordered 2 lamps and hit a glitch on the website. Order hadn't processed but PayPal payment had. I made contact via the website explaining what had happened. Response was swift and effective. Very impressed with the customer service I got. Only dropped a star because of the initial glitch with the order.

"We ordered two bulbs and they arrived…"

We ordered two bulbs and they arrived pretty quickly. The whole process was very efficient . Thanks

"Very poor customer service"

I purchased three Philips incandescent bulbs online from Lampwise, believing that they were a good make and a reputable supplier. Each of the three bulbs failed in the same table light very quickly, so I suggested to the shop that they were probably a faulty batch and asked if they would be prepared to replace them. Their reply was:
"I'm sorry to hear you're unhappy with the life of the product but unfortunately, we do not replace incandescents beyond our 30-day return window. The reason for this is there are many explanations as to why an incandescent light bulb could fail such as power surges or faulty equipment that would not be the fault of the product."
Any decent company would have made some offer as a goodwill gesture, but Lampwise seems not to fit into this category. My advice would be if you want good customer service don't buy from them.

"The customer is wrong"

I bought two lights from them and when some of the glass cracked after the warranty period they ordered me replacement ones I paid for, two different sizes and one cracked, I took them back and was told they don't make them anymore you will have to buy new ones? I actually found the glasses 1/3 price on the internet. They very expensive which if it came with customer service would be fine, but they are right the customer is wrong and overcharged for it.

"I can't compliment this company enough"

I can't compliment this company enough. I needed an unusual item and they had it in stock and I received it 4 days later. They patiently checked in their stock and found it. Whatever bulb(s) you want, do try this company first.

"Exceptionally helpful service"

I needed a replacement lampshade to match in with others but had no success with local shops where staff claimed that what I wanted was no longer available. In desperation I contacted Lampwise and John provided exceptional service by tracking down exactly what I needed and obtaining it from a supplier in Hungary even though there was very little profit to be made from my order. This was the kind of old fashioned personal service we all appreciate but seldom get. I have no hesitation in recommending Lampwise to anyone who values the kind of helpful service that I was lucky enough to benefit from

"Faulty goods sold with no goodwill gesture offered"

I purchased 4 coloured bayonet 25w lightbulbs from this store, which I have used before. In January 2019 these were £1.65 each, but on 25 January 2020 they were £2.95 each. I was told by the lady working in the shop that the increase was norm for the industry and that these bulbs were not made anymore (by Crompton). I asked the assistant if she could test them for me and she said that there was no bayonet fitting to test them, yet this was a lighting shop! When I got home I tried each one and there was one that did not work. I telephoned the shop only to be told that if I did not return it within 30 days then I couldn't get it replaced or refunded. I told the assistant that I did not live in that town and would not be returning until March as I only go there for a medical appointment.

She asked if I could post it and I said that this would cost me £3.00, which was more than the cost of the bulb. When I asked if she would refund the postage, she replied “no”. I also asked if I travelled there especially, would my fuel costs be refunded and she said “no”. Therefore I feel that having been sold a faulty product, I am stuck with not being able to conform to her 30 day terms. There was no way that she was prepared to give this incident "special dispensation"

Oh dear oh dear, this shop has gone downhill. Customer service training needed for the lady who works the till, which incidently prints out an incorrect time on receipts.

My friend who was with me was willing to spent £2.5K on items that she saw but was waiting for her redundancy money first. Neither she or I will be visiting this shop again.

"Keep all receipts and packaging if you want to a claim a refund."

I needed to return a faulty strip bulb. It has only lasted two weeks!
My first attempt I was told they would nothing without the receipt.
Luckily I had kept the receipt ( due to a previous faulty bulb I bought many ago - their customer service was rubbish then too )

So I returned with my receipt and asked for a refund. They then asked for the box! This would be impossible as it went in the recycling box the day I installed it.

They were pretty insistent that I present the box. I found them to be rude and aggressive in their dealings regarding a simple refund for a faulty good - again!

I did however get a refund and a good insight to poor customer service.

I won’t be shopping in Lampwise Stony Stratford again I’m afraid.

"Perfect Ceiling Lights Fitting"

I was looking for a good ceiling light. I had searched almost everywhere. I either did not like the lamp or the price was too high. Then I came across lampwise website and with their wide range of products available on the site I found my perfect ceiling lights fitting. The price range at Lampwise is also reasonable and they also offer great deals. Lampwise is worth recommending - lampwise.co.uk

"Happy with the service of Lampwise"

The lamp looks very elegant and impressive. The product is amazing and bright at the entrance. Quality is really good and definitely worth the price. It’s very easy to install, light weight and all spares are working well. The packing was done very well and the delivery was done before time. Really happy with the service of lampwise.co.uk. Highly recommended.