"NO longevity, very poor quality and the "guarantee" is worthless."

We had the exact same experience as Mr. Clay's review below. The mattress seemed okay at first and the trial was comfortable. But their guarantees are very well-thought-out and tested - they know what they're doing. After having the mattress 18 months, there is a huge disparity in density from sleeping on it, despite turning/rotating it. As you sleep on it, you are basically sinking into a huge divot with a firm hump in the middle of the bed. This means you can't really roll over in your sleep and so many times I've woken up very sore from sleeping on one side the whole night. As I have spinal arthritis and this bed is exacerbating my condition, I thought I'd try to make a warranty claim since it's fairly young, and it needs to be replaced. The customer service is over-friendly, to act like they care and are playing nice, but ultimately will not help you. They had me do a string test and send photos. I was pleasantly surprised to see there was a visible dip as I didn't think it would show, but the dip was between 7/8th and 15/16th of an inch (very close indeed), but as it was "less than an inch" it didn't fall within the warranty. Considering this is firm foam, the fact that there is a dip at all shows there is a problem, imho. I then said that the density was also affected where we had slept, meaning the bed was much softer at edges with a firm hump in the middle. She said we could photograph that by placing weights (of no more than 10 pounds!!!) on the 2 areas. But at 10 pounds, this would not show the difference. They know exactly how to weasel out of any claims. I am surprised they weren't more willing to help considering I have medical conditions which the mattress was making worse. In the end, I decided my time had value and wasn't worth pursuing further as they were not being helpful.

At £700 for a foam mattress, this is ultimately a scam, as the bed is not fit for purpose; they know it and refuse to make good. This is also horrible for the environment to make a bunch of essentially disposable beds that only last a few years.

Never again. I will never buy another foam mattress as they simply do not last and at this price, are horrid value for money. Do your research and read through the many poor reviews here. Casper is not a good company at all. Unless you're okay with spending a huge amount of money on a mediocre bed that will last less than 2 years.

"Never received parts to put together…"

Never received parts to put together our bed frame. Weeks later no parts and cannot get the same answer from any supervisor. WORST service!

"Great as first but then..............."

Beware of these mattresses in the long term. As first the mattress was comfortable but after 3-4 months where we sleep was a distinct dip on either side. This then left a firm ridge down the middle of the bed. The instructions for turning etc were followed to the letter but after 18 months it has had to be replaced. For the price not good value.

"Great customer service"

I'm sorry to hear that this company has left the UK market as their customer service was excellent.

"Amazing mattress"

Amazing mattress, get what you pay for

"Customer service is beyond horrible"

First of all, the mattress is fine, not great, just fine. The customer service, however, is the biggest nightmare I’ve ever confronted. It took almost three months to get it delivered. This has nothing to do with the supply chain, just the ineptitude of the company. I called numerous times to speak with a sleep specialist. They ALL assured me they would look into it and get right back to me. They NEVER followed up with me. They’ve obviously got my email because they bombard me with marketing emails. The excuses were many and the follow through was nonexistent. They offered to send me a set of sheets for my two month plus wait. They couldn’t even get that right!! For a consumer direct company that are asleep at the wheel!!

"Great!"

I had to return a mattress and they were amazing with their efficiency. I would consider buying from them again.

"Casper messed up on my mattress…"

Casper messed up on my mattress delivery twice. The first time they delivered the wrong sized mattress, they delivered a twin. Yup and they said they would rectify this. Today I was supposed to get the correct sized mattress today and casper’s delivery team had my correct address but didn’t update the system lol. Now I have to wait some more, presumably another two weeks while I’m working at amazon and have terrible back pains and I have bipolar disorder so I have more episodes because my life has no structure due to no sleep because I’m on a small twin bed. I’m livid and I don’t ever want to buy things from this company again.

"Design flaw with Glow with terrible customer service"

Similar to a review below my Casper Glow lights both have developed faulty charging pins same now won't charge. Having tried live chat, after being cut off twice when they didn't want to answer my questions I finally got told off have to email support. I did, and got this response (just for context, I asked for help to fix the issue, not for a warranty claim): "xxxxxx here from Casper - thank you for reaching out regarding your Casper Glows and the charging bases. I am so very sorry for the issues you are having with them at this time. At this time, we are unfortunately unable to offer warranty replacements within the UK as our operations are no longer running within Europe. Also, when you purchased the Glows in 2019, they only had a 6 month warranty, so they are outside of that at this time. I do apologize for any inconvenience this may cause."

So I now have two perfectly good lights that I cannot charge - sort it out Casper - not sustainable or good enough for a premium night light.

"This was the first time I have…"

This was the first time I have purchased a mattress in a box. What a huge delight! After years of sleeping on this mattress, I still love it. It was worth every penny! Can't put a price on a good nights sleep.

I am extremely sensitive to smells, I can happily report that this mattress exhibited no irritating odors right out of the box.