"I purchased a pair of Casper pillow…"

I purchased a pair of Casper pillow based on past experience but I have to say these 2 pillows are not good with people who have neck pain. My husband and I were waking up with neck pain and not feeling rested. Unfortunately I threw away my receipt and unable to do anything with these pillows. I called Casper for customer support for help and was told to write a review. So here it is my review.

"STAY AWAY FROM ANY FURNITURE PURCHASE!"

I don't even know where to begin.
I liked Casper mattresses and have bought 6 over the years; in store. All good.
3 MONTHAS AGO, I order two beds and bed frames. Even though they assure delivery and setup within 5 weeks, I AM STILL WAITING. Even worse, they DID deliver one (!) bed correctly 5 weeks ago (after 7 weeks!) BUT it was missing the bedframe. The other bed, they delivered in the wrong color AND a missing bed frame. Now, 12 weeks later, I am still (!) waiting for the correct 2nd bed and both (!) bed frames!
They say, even though they have the correct items to ship in stock, they cannot do an accelerated shipment & delivery (note: to make up for their own mistake) but can only follow the regular procedures, ie another 5 weeks!
Now, I am 12 weeks in and have still not received anything.
All you get is very kind and willing customer reps... who have no clue and are not authorized (or capable) to escalate and resolve their own (!) issue of (a) not abiding by their own timelines and (b) take accountability for their own mistakes.
On top of that, they have a shipment partner called RXO and when I got the wrong delivery TWICE, one is blaming the other (in best case) and (in worst case) no one knows what the other is doing. Hence, you - as the customer - are stuck in the middle and get no answers and resolutions.
Given my experience so far - 12 weeks in the making! - and still no resolution in sight: I would NEVER buy CASPER furniture again.
Stay away from it. CB2 got beautiful beds and similar prices and their customer service is second to none.
This CASPER experience is so bad, I even wrote the CEO on LinkedIn - as I am a fellow CEO and appreciate first hand feedback - but he never even cared to respond in 8 weeks.
As a customer, you are left on your own, have to chase them down all the time and get no answers to your questions and solutions to your problems, that THEY create as they are not true to what they promise. DON'T TRUST THEM. YOU WOULD REGRET IT. I PROMISE BASED ON MY EXPERIENCE.

"Die Leberformel ist ein Fake "

Die Leberformel ist ein Fake
Nach fast 3 Monaten kein Ergebnis und keinen Tropfen Alkohol!

"A bought a Casper hybrid pillow from…"

A bought a Casper hybrid pillow from Sleep Country that claims cooling effect for 12+ hours. This is completely false advertising as it stays cool for maybe 4 mins before it heats up to your body and then has no effect. I went back to Sleep Country and they would not take it back even when I pointed out the issue. I called their customer service and said Casper has a 30 day trial and allows you to make a return. They were clear they won’t honour that policy. Contacted Casper and pointed out that their authorized retailer won’t honour their trial. Of course they said they would not. So in the end Casper sells a product that does nothing and won’t honour or support their product after. Run away from Casper and Sleep Country

"Had a great experience with Casper"

Had a great experience with Casper! Their customer service was 10/10. My Snow king mattress has been amazing so far!

"Appalling service. Stolen our money. "

Appalling service. The Casper mattress is supposed to be a 10-year warranty, but this mattress has barely lasted half of that.

We appealed to get a replacement which was rejected and were told we were getting a refund. This was in May. 7 months and countless emails later, we are still no closer to getting our money back.

Casper should have shame - and no wonder they are no longer operating in the UK. This is a scandal.

"I was promised a full refund for items…"

I was promised a full refund for items that were never delivered. I have been communicating with them since April and they keep promising a refund but don’t actually do it. There is no dispute - they never delivered the items and they just stole my money.

"Worst mattress EVER!!"

Worst mattress EVER!!! My last mattress lasted for over 10 years. This one lasted for 91 days.

My hips hurt sleeping on it because it sags soo much.

"Severely flawed mattress and NON customer service!!"

My wife and I purchased matching Wave Hybrid Mattress (Twin XLs), and the top-of-the-line Casper Adjustable Pro bed frame just over 3 years ago. I have been having problems with my Twin XL (my wife is satisfied with hers), and I have experienced VERY POOR customer service support from Casper.Don't get me wrong, the "email person" Fernando was always polite and cheery in our exchanges, but the actual resolution of the problem was a complete runaround, and a long term (over a month)exchange of emails that was a complete waste of time. Casper kept asking for photos, and various mechanical measurements, and written histories ......in one email after another, seemingly just trying to get me to go away. My mattress clearly showedsome evidence of sagging/collapsing in the middle (even though we do rotate our mattresses as instructed, and even though the tight fabric top of the mattress hides much of the real problem when nobody is on the mattress itself). After weeks and weeks of pursuing any kind of help, in the end Caspertold me to "maybe try rotating your mattress, or maybe go buy a topper." So disappointing and painful, coming from a company that I thought wouldstand behind their premium products. I will be throwing out my expensive mattress after just over 3 years, and my next purchase will be from a company who will stand behind their promises and their product. Find another mattress if you are investing in quality sleep. ~Paul in Idaho.

"Es hat mich nicht überzeugt und…"

Es hat mich nicht überzeugt und abgenommen habe ich auch nicht . Das guten Morgen Kaffee ist totale Quatsch . Nicht kaufen .