"Zero customer service/delay with no…"

Zero customer service/delay with no communication.

"Ultralights and more"

I used to buy other brands but, when I came across this gem of a website and brand, it was hard to believe that such a thing even exists. I noticed the ultralight sneakers which are so soft and are indeed ultralight! They are clean and go with every outfit! I think for the classic and minimal person, this is for you! The price is great too! I bought so much Vicuna and I enjoy buying things at this price point because it is so much more expensive at other big brands. Customer service helped me through and through with sizing and overall, I know that I had to wait but for me, it was worth it because the process was smooth. I am happy to be a customer and will continue to buy more

"Never Received Order, Refused Refund, Forced to Dispute"

Extreme headache for a product that never arrived. Production delays continually pushed back delivery estimate by months at a time, without any communication from Archibald London. Customer service had no interest in making things right and even refused to cancel/refund my order.

Ended up having to request a chargeback, and my credit company quickly sided with me - it was not difficult to demonstrate the absurdity of the situation.

Learn from my and other reviewers' experiences and stick with brands that have a reputation to maintain.

"Where are my shoes?"

I ordered - and paid for - a pair of shoes in Nov 2023. Nothing. I was kind of ok with a Feb 24 delivery, but they send lame emails promising to keep updated and with stories of being let down by suppliers and staff ending up in hospital. I can accept that, but when they say they will keep me updated weekly, and do not do it at all, I am feeling like I have been sucked into a scam.

"**Horrible company! Avoid at all costs!**"

I wish I could give zero stars. Be extremely careful with this company and read their terms and conditions thoroughly—if you have the patience for their ridiculously long and convoluted terms. Buried within those terms are highly restrictive clauses designed to trap customers.

They make it seem like returns and refunds are straightforward and free, but that's far from the truth! Instead of a refund, they only offer store credit, which is utterly useless given their unreliable service.

I ordered a pair of white sneakers in March 2023, with a promised delivery date in June 2023. Since then, the delivery has been delayed not once, but four times! The latest promised delivery date has been pushed to October 2023. Each time I reach out to customer service, I receive generic, scripted responses with no real solution. They refuse to refund or cancel my order, despite the unreasonable delays.

This company does not operate in “good faith.” It’s evident they are a struggling startup facing severe supply chain issues. They seem to be on the brink of collapse, and by placing an order, you are taking a significant risk.

Do yourself a favor and stay away if you want to avoid the stress and frustration of having to fight for your rights as a consumer. Save your time, money, and sanity—shop elsewhere!

"A gem in the wild!"

Archibald is one of the very few honest, transparent, and customer-forward companies. I know they’ve had a hard time in the past, but they’re making up for it, and they certainly deliver!
The support team is great and helpful, not to mention the products! I truly recommend them and their products, which are truly exceptional.

"They are promoted as some of the best…"

They are promoted as some of the best leather sneakers on the market. First of all, the sneakers are expensive. I have later found other brands with the same quality with much lower price. And believe me, I understand leather sneakers (leather inside-out, Margom soles etc.) The Archibald London sneakers are great quality, but the fit is horrible. They are nice to be kept on a shelf and admire the quality, but to wear them I would give 3/10. The width and the shape is strange. I am not sure which community advices were they following. All in all, will not buy again. I really wanted to love these. Expensive mistake.

"13 months. Still waiting...."

I'd love to write a positive review about the sneakers I ordered 13 months ago. Unfortunately, I haven't received them and as each day slips past with no communication from Archibald, I fear I'll never see my order and possibly no apology either.
Reading some other reviews I don't think my experience is unique. Be wary or very very patient if you're thinking of handling over your money.

"Pioneering a new and better artisanal model"

I’ve bought a range of exquisite pieces from Archibald over the last few years - superb deerskin sneakers, luscious vicuña scarves and the like. The artisanal quality and feel hark back to a different time - a time of pride in craft that was railroaded over by mass manufacturing and the vacuities of brand marketing. OK sometimes there have been some hiccups in logistics as the realities of small scale supply chains and global disruptions interfere. I accept these in good grace for the privilege of having exquisite merchandise at remarkably reasonable prices and the pleasure of being part of a growing global community reasserting the primacy and dignity of craft and trade at the highest level. A little bit of the old Japanese obsession with perfection and quality in a European idiom. May this glorious experiment succeed!

"I love Vicuna!"

I never knew that this very expensive item would be so worth it! I had done some research prior to my purchase of my Vicuna item and learned that for what I bought, it cost double in Loro Piana and other brands that carry this fabric. Well done to the founder for pricing this so fairly!! will come back for it all!!