"Support is terrible"

Support is terrible - I signed up, tried it for a few months then they upgraded my plan without my permission or knowledge, tried to downgrade back to original plan and they ghosted to me but still charge me for the higher plan. Support just is terrible.

"Campaigner allow spam"

Campaigner do not take spam emails originating from their customers seriously. They advise spam victims should 'unsubscribe'. Yeah right! Unsubscribe from a service the victim never subscribed to in the first place simply confirms to the spammer the email address is valid. The worst thing a spam victim should do.
There is a risk for other Campaigner clients who do not spam to suffer contagion effect of being associated with a bad neighbourhood.

"Avoid like the plague"

Avoid like the plague - they make it very difficult to cancel your account after the free trial that they make you enter your card details for.

"Amazing 5 Stars!!!"

Campaigns were extremely easy to create and look good.

The interface was easy to use and very self-explanatory.

Great product, would recommend!

"I will NOT recommend!"

First: you are required to input credit card details for trial. You cant cancel the trial except you call. When you call, it takes forever to answer.

You get charged and you cant even use the service until you contact customer care (which on their website is 24/7 but in reality, is never there) which is never there and even when they answer, the empathy is so pathetic. You need to contact customer care to explain how you intend to use the service before they can allow you use the service, for which they already charged you for.

You get your account closed but no refund for not being able t use the service.

This is the greatest internet scam of all time!

"a real gem"

they have all the features that we need. we use their open API with their automated workflows and it makes a lot of our tasks much more efficient. highly recommended.

"Email marketing"

Not just there for fancy purposes..it is essential for email marketers..teaches one how to send email to the right person at the right time..Just took the course..very interesting.. learnt alot of things on it .💯

"You are forced to enter payment details…"

You are forced to enter payment details for trial and you cancel you must phone. You cannot cancel via the platform.

"Deteriorating Service Over Time with Low Open Rates"

We had used Campaigner by Protus for about 2 years and decided to prepay for a year to receive an 18% discount. We prepaid $2,952 in January 2019 but starting the next month we had significant delivery issues with Gmail blocking delivery and overall open rates in the low single digits. We had reached out to our account rep and tech support numerous times to discuss the issues. On three separate work arounds we completed their recommendations and followed-up with subsequent blasts but continued to have delivery issues and very low open rates. We contacted Campaigner and asked for refund for the unused months and they denied the request because under the prepaid contract there are no refunds. As a result, we reversed the charge and they immediately blocked the account, they then disputed the charge and still have not reopen our account or contacted us.
Knowing this I would just warn others to not subscribe to their larger plans, stay month-to-month and expect the service to deteriorate over time. It would take about 5-7 days for tech support to respond to emails.