"In brief this doesn’t even deserve one…"

In brief this doesn’t even deserve one star

I had a log burner fitted by an amazing fitter polite gentle gentleman who did everything correct. Service 100 percent nothing g was a problem . He told me about this make of log burner and we went for it.

The burner was installed and on inspection I was very happy . After a month the back tile broke this can happen I understand. Told the company would send one out. Again it happened told this normally we pay for it but this time the company would send it free. Hey ho again this has happened. Five tiles have broken now.

I spoke to the rep of the company also head office and was told you get what you pay for mmmmm a great line. Not only have we only had this burner for a strawberry season. The paint is wearing off the rope is coming away what next.

Told they would come with some glue and paint and this is service I’m told.

The story goes on in brief I was told you paid less than another product on the market suck it up. Stay clear off mi flues

We own eight other burners in different properties. I know how to load a fire and what wood to put in !!! Was asked to send a pic of the wood I was using

Poor quality unit. Poor quality company service.

Stay away from them

"I received damaged flues 3 times"

I received damaged flues 3 times. No print on some of them, so could be anything. Staff are useless, warehouse staff are useless.

The place is a dump and looks like a tip.

I suggest using anyone else.

"Driver nearly caused a serious…"

Driver nearly caused a serious collision today Pedmore island Stourbridge, we had to pull over as he was about to collide with our vehicle and take us off the road, pulled next to us and swore at us whilst transporting a young special needs child and left everyone traumatised. Go back to driving school and understand your roundabouts

"Excellent Customer Service"

I recently purchased a Kamado BBQ through wowcher with Mi Flues. I had an issue with delivery, contacted them and Ian was amazing at tracking down my BBQ and got it delivered the very next morning. The BBQ is top quality and was a great price and will be a great addition to my BBQ party this saturday. Thank you!

"Van driver nearly hit me and several…"

Van driver nearly hit me and several others on the m6 motorway.

"Beware' Mi-Flues & Chimney Specialist…"

Beware' Mi-Flues & Chimney Specialist who did installed my multi fuel wood burner on the 14.10.2022. Before our installment they was told about the cumbering back wall. At the end of the installment, I did pay Mi-Flues & Chimney Specialist very good agreed money to to render that cumbering back wall and to install the where the multi fuel wood burner that will be rested near that wall.
Well to tell you the truth the back wall was render/re plastered and the multi fuel wood burner was installed. The time of the year was now getting colder and after three weeks or so we decided to light our new multi fuel wood burner for the first time. After a few weeks of using our new wood burner the back wall started to crack and when touch crumble again' so I call the installer back to have a look at the back cracking' crumbling wall they previously render/plastered.
The installer said that OK' it look not to great but I can not do any of the work until the end of the following month and I said that's fine.
The end of the following month came' and I made the phone call to arrange a suitable day and time for the Mi Flues & Chimney Specialist installer to fix this problem, he said that he will call me back that later that day, but he did not' so I made many phone call to him and sent many texts with no answer from Mi Flues & Chimney Specialist installer.
So now I will be going to seek local legal advice.
I am so sorry that I had this company installed my multi fuel wood burner who did such a bad plastering/rendering to our back wall.
Just be very careful when using' Mi-Flues & Chimney Specialist.

"Customer service is a joke"

Ordered our stove Nov 2022. Spoke to MI Flues to chase up as it should of been delivered in March 2023, our installer has chased them many times and even offered us an alternative stove, however we really liked the one we had choen. Now been told it will be here towards the end of August. Spoke to a really unhelpful person last week and he made no apologies and said we're now saying early 2024 for new orders. He was so unhelpful and offered no apology. I hung up in the end. Think twice before you use this company. Nice looking product (only seen in pictures) but absolutely useless customer service. Would never use again or recommend them. Stay away would be my advice.

"Great Service"

Ordered Kamado BBQ through Wowcher. Mi Flues delivered next day, great service

"No customer support whatsoever"

No customer support whatsoever , tried calling on numerous occasions but no matter which option you make the call is not answered.

Have had Log burner for just 3 months and it's already showing signs of wear never mind glass cracking (it's very thin) So far I would suggest don't use this company or their products.

"Being Fair - Great Products, Customer Service Needs To Improve To Customers"

I wanted to just say we are a trade company that orders directly from MI Flues. If you are reading recent reviews, towards the end of 2022, they do largely relate to customer service and not the products.

We agree that the service provided wasn't good but we would also add that the industry was facing unprecedented demand due to the energy crisis.

As a business, we have seen increased demand too.

To be fair to MI Flues we feel they need to learn from Autumn 2022 with regard to customer service and keeping their customers informed - we were also very frustrated at times but we do still rate their products and recommend to customers.