"I cancelled an order and the process…"

I cancelled an order and the process was handled promptly and professionally.

"I ordered a product on 11/05 they…"

I ordered a product on 11/05 they charged my credit card. I received no confirmation or the product I ordered. Another scam I'm notifying my credit card company.

"Customer Service"

Had a question about delivery and they responded within a couple of hours. Nice to know you are heard.

"Tracy responded immediately to my…"

Tracy responded immediately to my question, and took it a step further to handle my particular situation.

"I reached out about an order I placed"

I reached out about an order I placed. Tracy was extremely helpful in addressing my concerns. I really appreciate all her help in responding and resolving my concerns.

"Great web Site - would be nice to know if product is on back order or in stock before purchase"

I felt the web site was well done and easy to find what I needed. The only drawback was it did not clearly define what is in stock or out of stock. My item was out of stock so I had to reach the company via email for updates and/or refunds which they promptly got back to me so that part was also good.

"Outstanding"

Ms. Tracy is outstanding. Her level of service is unmatched as she is remarkably efficient and extremely precise, ensuring completion of the task at hand. I genuinely and wholeheartedly value her efforts.

"Although the items I ordered were no…"

Although the items I ordered were no longer available, Melody was very quick to respond to my inquery regarding the whereabouts of my order in a kind, friendly professional manner.

"I placed an order and WAITED"

I placed an order and WAITED. After 2 weeks, I sent an email. NO answer. I emailed again. NO answer. I texted to the number given for customer service. NO response. I called the customer service number 5 times on different days. Only a BUSY SIGNAL. I emailed 2 more times, NO answer. Finally after a month, I contacted my Visa card for a refund. NEVER AGAIN will I order from Health Central USA!!!!!!

"REFUND PLEASE"

REFUND PLEASE: If I could Rate "0" stars I would. They do not follow-up to inform you the item you purchased is "out of stock". They just leave you wondering. I will NEVER order anything from them again. I placed an order in September, followed up in October - only to find the item was Out of Stock. As of November, I have not received anything - not even a status update.