"Very Happy Customer of Laithwaites…"

I have been a customer of Laithwaites for many years both with a 12 weekly Wine Plan and Top-up Purchases. I have never had to return any wine or challenge them on their "If you don't like a wine then don't pay for it". I have liked everything they've supplied at what I consider very good prices. One very happy repeat customer - keep up the good work!

"Wine didn't turn up on day agreed"

Wine didn't turn up on day agreed. Courier said they needed further info regarding our address. Odd, as they successfully delivered another case of wine from same supplier the day before.
Contact with the courier company unhelpful when I eventually got through.
Laithwaites did sort once I contacted them.

"Excellent service"

Excellent service

"I received a phonecall when requested"

I received a phonecall when requested. We discussed my needs and I placed an order which came when specified.The whole process was pleasant and efficient as usual

"First delivery was completely wrong"

First delivery was completely wrong, order wine got IPA?? Had to ring to get it sorted, customer service re ordered & got it sorted no problem

"Lovely wines at sensible prices"

Lovely wines at sensible prices, never been disappointed and great service.

"Usual reliable order and delivery"

Usual reliable order and delivery. No hassle

"The wine itself is good, but"

The wine itself is good. However Laithwaites insists on still using Yodel as a delivery courier and they continue to ignore the delivery placement requests and so leave the deliveries open to theft.

"Personal attention to access special vineyard blends."

Love the personal attention and info. available to help make a choice from huge selection of wines. Excellent value for money for special vintages produced by smaller vineyards where family winemakers match their expertise with intense tlc.

"We have been Laithwaites customers for…"

We have been Laithwaites customers for many years and they are an excellent company who sell great wines.
Steve their wine advisor is also a very helpful individual.