"Yodel let them down "

Yodel damaged the first delivery but I had to tell laithwates and have the order resent. Second delivery was left on door step instead of at the rear door when out.
Better communication needed between yodel and laithwates.

"Timely delivery to the right place…"

Timely delivery to the right place nominated.

"Nice wine"

Good price. Nice wine. Swift delivery.

"What my view is on Laithwaites"

I have a wine adviser called Ben who is excellent
and always knows just the right wine for me.
The only downfall is the people they use for delivery.

"I received the correct amount of bottles ordered, but not the ones I expected. Explained to Laithwaites what had happened and they sent me two more bottles, but again not the ones I expected."

I received the corect amount of bottles orddered

"Excellent service from Joe"

Excellent service from Joe

"Excellent wines"

Excellent wines, great service.

"Srick with Laitwaites"

Excellent communication and advice, and superb product!

"Darren is so efficient and helpful"

Darren is so efficient and helpful

"Prompt delivery of good quality wine at…"

Prompt delivery of good quality wine at a reasonable price.