"Really thorough report which was…"

Really thorough report which was completed swiftly. Really professional team and will definitely use their services again.

"Recommended"

Thorough, informative and helpful. Highly recommended and would use again.

"Things were missed by the survey"

Had a house survey done in Nov 2020 by Steve.

All was fine in the beginning: process and communication. But with time it became apparent that things were missed.

Firstly, the surveyor didn't notice a leak in the loft. Later, when I checked it myself, the problem was obvious as pipe insulation was soaking wet. Also, there were signs of leek on the first floor ceiling.
When I contacted Steve, he came out to have a look and gave some useful advice. But I already bought the house, so it was useful but too late.

Secondly, there was mould in a built-in wardrobe, which wasn't in the report.
Again, Steve came over to have a look and gave advice, but it should've been spotted in the first place. The fact that there were things in the wardrobe reducing visibility, is a weak argument in my opinion.

Have these 2 things were spotted, I wouldn't have bought the house.

"Trusted Chartered Surveyors"

I decided to choose Palmer Lim Surveyors after reading all the wonderful reviews online. I also really liked the fact that I could have a video call with Steve a few days after the survey to discuss any questions or concerns I had.

Jingling is an asset to this company. She was able to give me all the details and information I needed to make my final decision. Jingling eased my nerves, and assured me that Steve was going to do a good job.

Steve found some urgent issues with the property we are purchasing. This at first threw me off, with worry and stress. But after serval communications with Steve, I was put at easy and am very aware of how we will get things rectified.

If I had to do another survey, I would happily go back to Steve and Jingling at Palmer Lim Chartered Surveyors.

"Helpful and high efficiency. Precise explanation."

Quick response and smooth communication in the whole process. Report on time. The explanation of report is clear and accurate. As a house buyer, we are happy to know any defect or issue to be fixed by priority. Steve advised us with fruitful and sensible comments.

"Thorough report and excellent service."

Very communicative and quick responses to all of my queries before the survey and I received the report promptly after the survey had been completed. Having a call to talk through the contents of the report was really helpful and Steve was very patient explaining all the bits I didn't quite get. I would definitely recommend Palmer Lim and would use them again in the future.

"Highly recommend - thorough, helpful, detailed"

Highly recommend: while the previous surveyor we used for our first home purchase did little more than tick boxes, this surveyor was exhaustive.

The survey went into an exceptional level of detail, and the surveyor offered to have a zoom meeting with us afterwards to follow up with any questions. The turnaround was very quick and the price extremely competitive. We will be using their expertise again in future, when we (hopefully) look into refurbishing the loft of the property we are purchasing.

"Very professional and efficient service…"

Very professional and efficient service from booking the survey to receiving the results.

"Exceptional customer service"

I contacted Palmer Lim last minute during the house buying process for a survey. They booked an appointment in within a week, attended on time with no delays. They then provided me a detailed report within 2 days of visiting the site. They offered to go through any questions I might have and kept me updated throughout the process.

I would recommend Palmer Lim to everybody and will use them again in the future whenever I need to move. Fantastic customer service.

"Experienced Surveyors with Patience"

Mr. Palmer was very patient in explaining the surveying report to us, and he gave us very useful comments in maintenance and structures.

I would recommend him to other similar customers.