"No customer service or after sales service "

Been trying to contact them every which way unsuccessfully 😡

"Fast delivery and aftersales Service"

We wanted a super nice SUP and searched a while before deciding for Wave's Woody. Since we ordered it has been a succesion of gratifing experiences, the order was very easy to place in Wave web page, they answered super fast letting us know they have received both the purchase order and the bank transfer, indicating that in the following days we will receive an e-mail with the shipping/delibera information; well the message came next day!!
We received our Woody SUP just 4 days later and THATS AWESOME.
We are having tons of fun pudding our Woody in lake Trasimeno in Tuscany and last saturday we took it to the Tirrenian sea amd it was super nice in the ocean as well. Nell'essere to say the Woody is an eye-turner everywere we use it.

Thankyou Mark and all you guys for making our experience a great one since the beggining.

"2 weeks and still no reply"

2 weeks and still no reply. I want my money back for the faulty Spa I received. I will be taking this company to court. Please avoid. No such customer service. I’m

"Wave spas customer service none existent "

Received a brand new hot tub. 01/08/24
Leaking through the electrics, potentially dangerous and can’t be used.
Had the tub for 24hr when the leak started.
Took a while to get in touch with customer services, as they were very busy, but eventually spoke to a nice chap, who arranged for the faulty tub to be collected and a brand new replacement delivered the next day.
Have used it numerous times now, and very happy.

"Avoid at all costs or lose your money"

Placed an order with Wave back in May for their Garda hot tub. After waiting for several months and no sign of it arriving I asked to cancel. Wave told me that I couldn't cancel and would just have to refuse delivery, only then would I receive a refund. The package was dispatched and tracked on DPD but no delivery took place. I contacted DPD who informed me that the parcel was automatically returned to Wave on 1st August and provided me with the details. Wave are still refusing to issue a refund and so I am now over £1k out of pocket with nothing to show. Please avoid this company they're crooks!

***EDIT*** Thanks for the response but your actual reply in the email wasn't that you would refund me for something I haven't received it was this:
I have looked into this for you and I have passed this over to our finance team who will review and process this refund at their discretion

***Edit 2**** It is now 31st August and still no refund or correspondence from the company since 8th August. Signed for letter sent and received by 'Jeffrey ' has been ignored which included confirmation from DPD that the item was returned to Wave on 1st August

***Final Edit*** 11th September and after providing extensive evidence I've finally been given a full refund. Thank you

"Ordered Tahoe wave spa May still no delivery or contact"

Ordered Tahoe wave spa May. Supposed to receive 29th July. Still no hot tub? Email & Chat is next to useless. No response at all? Tried calling no answer.

Be very aware of this company. Shall be contacting credit card for a dispute and money back.

"No customer support "

09/09/2024 After receiving contact from customer services with what seemed like a satisfactory solution, we have since had issues with our hot tub constantly tripping and power going off, our electrics have been tested and not at fault. Have again left voicemail and email and again received no reply and no customer support. Also ordered a thermal cover, which should have been delivered within 1-3 working days, still not received after 11 working days with no explanation.

14/08/2924 Originally only gave 1 star, but due to response and very satisfactory resolution from Paddy from customer services increased 4 stars.

10/08/2024 Customer number #W116680
Received our hot tub when expected however the start up chemical had apparently leaked and returned to wave. Tried to contact wave to see when replacement would be sent out, to be advise someone would return our call but not immediately and respond to my email within 8 days. Spa also has a leak, no customer service at all. 8 days far too long to have to wait for any support. Appreciate very busy but managed to take payment for goods immediately.

"Unfortunately the liner/spa I purchased…"

Unfortunately the liner/spa I purchased from wave spa hasn't lasted any longer than three months.. Multiple punctures.. A massive headache keeping up with inflating /re inflating.. Certainly wouldn't purchase again...maybe I was unlucky

"BUYER BEWARE"

We ordered a Wave Tahoe 4-6 person hot tub. Was working for 3 weeks before we began to experience problems with the heating unit we was initially intermittent. Over a month ago the unit stopped working altogether. I have contacted Wave customer support on multiple occasions and we are still no closer to having the unit replaced or repaired despite it being under warranty. It’s summer holidays and the children have been devastated it’s not working. The lack of customer support is shocking - you can’t reach them by phone and responses to emails take over a week. This was a total waste of money and I would urge anyone to use a company with a good reputation and to steer clear of Wave. It’s a SCAM.

Note - initially autogenerated customer response emails stated expected 4 working days for a response. Now that has been changed to EIGHT working days. I can only conclude they are OVERWHELMED by complaints and similar faults for a FAULTY PRODUCT THEY HAVE BROUGHT TO MARKET. Good luck to anyone who tries to get a problem fixed within their 6/12 month warranty with such delays to accessing ANY customer service support.

Timeline -
8 May 2024 - order spa ready for summer
8 June 2024 - set up spa and start using
23 June 2024 - stops working and remains out of action for over a week. Customer support contacted but issue spontaneously resolves.
11 July 2024 - stops working again and remains out of action permanently. Customer support contacted on multiple occasions with slow, useless and limited responses to only some (not all) of my emails -
- 23 July - Wave confirmed faulty and suggest replacement
- 4 August - on sending enquiry about when it will be collected, Wave asked which days would be me preference for courier to arrive. Gave dates for following week but received no response and no courier arrives.
10 Aug 2024 - still awaiting resolution from Wave

"I brought Atlantic hot tub and only had…"

I brought Atlantic hot tub and only had 1 day of it actually working it consistently keeps going to 44 degrees and then completely shuts off even when temperature is off it still heats up I tried to ring company no answer and then support keeps sending me messages stating 8 day wait as they are busy well it’s now been 10 days so I have had no choice but to contact trading standards as this is not supporting your customers fast forward to sept 5th still
Nothing done about refunding my hot tub purchase but they want to send me out free filters for a hot tub that is faulty absolutely awful .