" county court judgement"

Now I have registered a county court judgement against this company for a full refund I wonder if the customer service may improve prior to me issuing bailiff enforcement proceedings, we'll see.

An update 9/9/24 - have now received a full refund for the cost of the tub, waiting for the court costs to be paid.

17/9,, yippee the court costs are paid and my claim is settled in full.
The small claims court really helped and gp so easy to use.

"No response from Wave "

*** Update***

We got a delivery but not the right unit and it was damaged. Go figure

We bought a hot tub a year ago
We reached out about 2 months ago - within warranty time about the heater not functioning properly. They quick to request photos of the hit tub and outlet we had it plugged into. They advised it would be replaced under warranty at no charge. Provided an order number and since then for 2 months it has not shipped and they are not responding to emails

"FAULTY HOT TUB WAS RETURNED OVER 10…"

FAULTY HOT TUB WAS RETURNED OVER 10 DAYS AGO BUT STILL NOT REFUND INTO MY ACCOUNT.

AVOID THIS COMPANY AT ALL COSTS

NOT REPUTABLE

"Got the mates and pacific 4/6 square."

Got the mates and pacific 4/6 square.
Super easy to set up and heated up to 103*F in 36hours which was impressive that it started at 50*. The cover is awesome the clips are a bit difficult to open at the start but they should loosen up. All in all a pretty solid unit for our wants and needs

"Avoid Wave Spa Uk like a plague"

Avoid Wave Spa Uk

Absolutely diabolical, basically non existent customer service.
The heater failed on our new hot tub after 3 days of use.
Contacted them by email, as thats the only option.
Just keep getting the same message back....one of our team will contact you within 4 days. Joke!
The only email that didnt say that was one saying they could send us just the heat pump...we have one that is integrated into the wall of the hot tub!
I would like to have given them no stars.
I now have no working hot tub. Its packed up waiting to be collected and has been for weeks.
No refund either so cant buy a new one.
Avoid this business as they have no morals, dont care even the slightest about their customers, and are carrying on selling rubbish products.
Stay away from this business or it will end in stress and tears!
They are the worst business Ive ever come across

"No customer service !!!"

Having had my spa for less 4 months it stopped heating up. I contacted wavespa for advice. Had to email as the number just kept ringing. I emailed and they replied with a generic email that I would be contacted in 4 days due to high levels of inquiries. Seven days later I emailed again after trying to call and using the useless chat. Automated email that was now 8 days before someone will get back to me. Now have been unable to use the spa for over a month.
Wave spa do not have adequate customer service for products that cost £1200 +
They need to do better. Nothing short of shocking to be honest.

"I am so disappointed with this company…"

Update 24th August 2024. The dangerous and faulty Hot tub was collected on the 14th of August. I’ve had no contact since and of course you cannot speak to anybody to get an update. I am still waiting to be reimbursed £500.

I am so disappointed with this company and the hot tub.

I managed to use the hot tub three times before it showed a fault where the temperature went up to 42 degrees And almost scolded me. It also developed a leak and started to deflate. The customer service is a disgrace. If they respond to your emails that takes a minimum of a week. You cannot speak to them over the phone and talk on their live chat is a waste of time because they send a message to a customer service representative who then takes a week to reply if they respond at all, I still have no resolution and no contact from Customer Services yet. I have paid £500 for a faulty product. Do not order from this company.

"Unuseable Garda Hotub 6 person"

Bought a Garda Hotub 6 persons Eco foam integrated heater on 2nd March. Were informed about delays to delivery and finally received hot tub 13th July. Excited to use it but on first use discovered a leak from liner & from heater unit.
Followed troubleshooting advice still no difference. Leaking and not useable.
No response from customer services despite emails.
On further research I find I am one of many with similar issues & receiving no support from customer services
My previous hot tub from Wave during lockdown I had no issues with hence I was happy to buy again. However the new design and manufacturing is not fit for purpose & is very poor.
I can only guess the reason that customer services are so overwhelmed with work is because so many others have similar issues.
Stay well clear of this company until these issues are addressed!

"No customer service what so ever!"

No customer service what so ever!! There is a chat function, with no one manning it, so effectively useless. A number that just goes to voicemail.

The spa, Octagon Garda Foam is less then basic, barely gets warm. I chose this at £1400 over a more basic inflatable but honest wish I never had bothered. So disappointed.


This review seemed to generate a reply which in itself is so frustrating as I shouldn’t have to do this, but the response was generic and in no way provided any help.

I am desperate. This is very distressing. To sell goods over £1000 and offer no after care at all is disgraceful.


16th August…..still nothing, no help, reply, nothing and therefore a brand new spa hot tub that doesn’t work

"Potentially a great product if it didn’t leak!!"

I had great expectations from this Spa (Tahoe 4/6 person foam spa) given its design over our previous inflatable spa - order arrived in good time and we swiftly erected it - it did take 3/4 people to hold the foam pieces in place to get them all to fit but other than that easy to assemble. The spa looks great with plenty of room.

However on filling there was a marked leak from the heater unit as soon as the water level reached the filter inlet - I followed the troubleshooting advice but to no avail and contacted the company on 02/08/24 to get some help/replacement part. I have had no response from the company apart from automated responses to email and web chat - the phone line just reverts to an answerphone or is not available - I have also messaged on Instagram but again no response.

Having spent £1400 I would expect better and on finding a Facebook forum for Wave Spa owners poor customer service and lack of communication seems to be a reoccuring issue as does heater units failing.

I am now stuck with an un-usable spa and unable to get any help from the company that sold it to me.

If I do not get anywhere in the coming days will be forced to try and get my money back via my credit card company.