"Horrendous ordered a 4 Tahoe spa in May…"

Horrendous ordered a 4 Tahoe spa in May of this year for delivery 1st week of July then changed to end of July. Had no further update so contacted divide and buy to financed this and Wavespa eventually rang me telling spa would be arriving end of that week. Still no spa so went through divide and buy again and Wavespa then contacted me to say they had over ordered but I could have a 6 man Tahoe for £150. I still have no spa despite me emailing weekly the only people who respond are divide and buy and I have emailed them again today, with them telling me that apparently Wavespa told them I would have it by Monday. Still nothing so now escalated as a complaint via divide and buy

"Worst Customer Service EVER"

This has to be the worst Customer Service I have ever received - in fact possible the worst in history. Tub broke after 2 uses - and still awaiting reply to emails after 2 weeks.. They say they are busy but any company can reply to an email within 14 days - and actually help their clients... A No Star Company...

Update - Still waiting to hear from Wave re refund... No emails - no calls - no nothing... Either they have gone Bust or are holding into my cash for another reason... CCJ issued to get my money back - and if that doesn't work - I may send in the Bailiffs... Maybe that will get my money back from them..

"Order #W108950/#W115962"

Order #W108950/#W115962

Been waiting for a replacement heater since July. This was sent to us but wave sent the wrong heater. Been in touch to let them know and we are now at the end of August and still no heater or communication even though I have left 2 voicemails and numerous emails. The hot tub is great just need the correct heater then the problem will be sorted!! Can someone from support email me or post out the proper heater please!

"Absolutely no customer support what’s…"

Absolutely no customer support what’s so ever. 3 weeks old nothing but issues e6 error code non stop. You have my details email or call me back

"Satisfied customer …"

I have read all these bad reviews but I can honestly say I've never had a problem with my purchase of my Atlantic spa up to yet some of the bad reviews are about how long they got wait I was told at the beginning I would have to wait but I didn't keep pestering and it came when they said infection it came a week earlier so I'm well satisfied and believe me I am one of the worst critics so wave you get a 5 🌟 from me.

"Order W116749"

Wave Spa are becoming a joke!

After posting a negative review and being asked by Paddy upon a successful resolution to our faulty hot tub to change which I gladly did, we are now back again with the same issue!

This is now our second foam hot tub in as many weeks and we are still getting leakages from the heater element. After placing a review on here regarding our previous Como 6 person, Paddy called and ensured that our replacement Tahoe 6 person did not have this type of leak and had had zero issues.

Unfortunately, I disagree as once again water is coming out and we had to stop using the hot tub. Our original order was W112703 with the replacement under W116749.
This is beyond disappointing for our 7 year old and exhausting for us as we are now addressing the same issue.

I would like to understand what Wave Spa wish to do as I now have a garage with 2 faulty spas and continue to be out of pocket of over £1400!!!!!

"An Abysmal Experience with Wave Spas – Avoid at All Costs"

Honestly, this has been the worst company I’ve ever dealt with. The excitement of having a hot tub quickly turned into frustration when the heater failed after just two days. My family loved every second of it—until everything came crashing down.

The communication with Wave Spas is nothing short of appalling. Every time I messaged their support, it took a staggering 4 to 7 days to get a reply. Initially, they offered to send a new heater, which seemed like a decent solution. But when I agreed, I was suddenly informed it was out of stock. This, despite receiving an email the same week saying the hot tub was back in stock. The inconsistency is mind-boggling.

When they finally offered to repair the heater, I requested instructions on how to do it. What did they send? Instructions for changing a foam-based hot tub—completely irrelevant to my situation. It’s as if they have no idea what they’re doing or simply don’t care.

Now I’m left with a cold, unusable tub, with water that’s turning green due to a lack of filtering. To make matters worse, I even paid for an extra 8 filters, which are now completely useless.

This is literally madness. No one should have to put up with this level of incompetence and disregard. I’m more than willing to provide screenshots of all my emails to anyone who wants to see just how poorly this company handles its customers. Save yourself the hassle and steer clear of Wave Spas.

Lee Tobin

"Outstanding Help"

I wanted to purchase a replacement inner for my original hot tub which I purchased for my late husband.
The original one had a number of punctures. Tom told me that they don't usually supply them as spares but went out of his way to supply me with one, as a gesture of good will.

"Appalling customer service"

Appalling customer service. 4 month old spa has developed a heavy leak out of filter unit rendering it unusable. Completely unable to get through to customer services after days of trying by phone, email, live chat. A very expensive dud product with no recourse it seems. Extremely frustrated.

"Total lack of customer service."

Total lack of customer service.
Upto 8 days to respond and here we are on the 7th day and still no response.
Only had the hot tub 6 days used four times and it broke an error message rendering it unusable.
800 litres of water wasted.
Avoid