"Terrible service"

We ordered a Como octagonal tub from Wave Spa. Not only were they more than a month late delivering the tub, but when it arrived there was a leak in the heater and water gushed out every time we tried to fill it. Customer support is appalling - it takes days for each email to be responded to, they won't phone you to discuss issues, and they have so far been entirely unhelpful in solving the problem. The chatbot just offers generic solutions which are completely irrelevant. I would never use this company again.

"Horrific customer service ! avoid pre ordering "

Order an eco foam spa may 5th still no delivery end of July! Appalling customer service
They maybe award winning but not in customer service!

"Awful customer service "

Awful customer service, ordered a wave spa at the start of June and had no response as was due for 22nd of July but no arrival. Have left several call back requests but no answer. It’s now been moved to the 19 August. I want to cancel the order but you have to speak to someone to do that which is no chance of that. Disgusting service and have seen many people having the same issue

"The worst costumer service I’ve ever…"

The worst costumer service I’ve ever seen for a well below par product. Breaks constantly and nearly impossible to get through to speak to anyone. I’ve not had a fully working product for 8 weeks now

"Sadly Wave let me down. "

This is my true experience and sadly it’s not a good one. I purchased the hot tub as a pre order a couple of months before the delivery due date. I waited patiently and week came for delivery and to my disappointment i received it a week late. When it arrived all shiny and new I was very excited, nice packaging and easy to follow set up guide. Quite well made product too.
The first time I got it running it overheated with a HL code. this is my third hot tub and I am very familiar with them so I thought something was not right from the start. I had to turn it off to let it cool down. This just kept happening, kept overheating with clean water and a brand new filter. It looks like the temperature is not automatically cutting out as it’s supposed to. I have sent many emails, tried live chat and phone to get support from Wave but this is so shockingly almost none existent. You cannot speak to a real person, it’s all automated generic answers and constantly referring to “we’ll get someone to get back to you” I’ve had one response which took about a week to come. Tom went through a few troubleshooting steps which were obvious and I’ve tried them all. It’s clear that the unit is faulty I am so tired of trying to contact customer support about this. The unit is supposed to be covered under warranty but I’m not sure they will honour it. I get the impression that they just think we are all stupid and not using the hot tub as intended and their hot tubs are not faulty. Well it’s been 4 weeks since I got it and I cannot use it. I wonder if I will ever get someone from wave to help me? If ever they will reply to my messages🤷🏻‍♂️and I’ve been begging for help. Let’s see.

"Wavespas have SCAMMED me!"

I would not recommend anyone to buy from this company!
The customer care is shocking!
It's took 3 months for them to agree to a refund of a faulty spa they sold me (due to 4 day turn around in emails), and now they have stopped communication!
Is this company a SCAM??
Taking legal action!

"Wave contacted me after weeks saying…"

Wave contacted me after weeks saying hot tub was now back in stock, they didn't tell me it wasn't sick of waiting now just want to cancel and get my money back but yet again I can't get through to them the reviews I've been reading and the pictures of burning plugs, melting filters etc I'm filled with dread I will be to scared to use it tbh why is this company still trading the customer service is non existent I can't afford to lose money I'm at a loss what to do next just want my money back

"Terrible company DO NOT USE take your…"

Terrible company DO NOT USE take your money but do not send goods
Will not answer emails or phone calls
SEE FACE BOOK PAGE “wave spas problems and complaints “

"Very disappointed with this company"

Very disappointed with this company. Preorder a hot tub in may for mid July delivery. Having contacted to find out when I could expect to have my item, it took 3 days for a reply and I was given a tracking number, this tracking number did not work. I contacted themagain, yet again another 4 days this time before they replied to advise that in fact the item was out of stock now. I was offered a different shape hot tub and some free filters. The spa they were offering was in fact cheaper than what I paid so free filters were not in fact free. I have tried to speak with them but had to leave a message for a call back 2 days later I am still waiting. I am extremely disappointed in the service I have received and I have now requested a refund. I would think twice about buying a Preorder item.
Update 30th July I now have filed a charge back refund on my credit card as they still haven't replied

"Pants product…"

After posting a review a couple of months ago and paddy offering to help, when after replying to him no response, our £900 swift is no more 2.5 years. I tried on many occasions to fix but it sadly died. Now safely in a refuse centre.