"Poor sales experience"

I have been trying to get prices / information for commercial stainless steel toilets.
Sent an email - no response!
Made several telephone calls. They're either not answered or the person answers and fobs you off to another department - who don't answer the phone.
Does this company actually sell anything ???

"Great select and service"

Great select and service, the sonas sales team helped us pick everything we needed for our new bathroom and ensuite. Even the delivery was spot on. We needed a new countertop for a vanity as it was damaged by one our trades and they helped us straight away. No fuss. Thank you to Kellie and everyone in Sonas that helped us with our order.

"Bought sonas toilet rimless number of…"

Bought sonas toilet rimless number of issues with it
When flushing water comes out from the toilet on the floor refilling water valve fitted to big had to replace for smaller one
Fixing screws for the cistern not matching the hole had to make the holes bigger with angle grinder and hole saw for the tile
Tried to contact technician support number of times
No answer
Wouldn’t recommend it at all

This is second toilet from sonas I bought this year and had issues with it

"Bought white slate tray 800x1000…"

Bought white slate tray 800x1000 firstly it’s 800x1006 but more frustrating you sent the wrong waste with the tray returned it today picked up replacement waste it’s not inch quarter or even as should be inch and half seemingly I have to buy reducer
Your concealed cistern the internals all had to be refitted as not tightened in factory also why have the water feed inlet at the top surely side or bottom would make perfect sense ? I would imagine pay for what you get but grohe and Geberit bathroom furniture is equivalent price don’t bother responding with your cut and paste response it doesn’t cut the it I’ve sent you message on instagram respond there if you feel the need

"I bought three toilets"

I bought three toilets. Such a nightmare. All three won't stop running water after flush. The water keep running non stop. Tried to fix many times. It is not possible. Now I have to buy new toilets.

"bad flushing toilet"

last year we built on a new extension to our house and fitted a sonas toilet, now after doing a number 2 which sometimes gets deposited on the back of the toilet when flushed the water flows down outside the back of the toilet and dosent clean it, a bit like standing at the back of a waterfall and not getting wet so now for the first time in my life i have to use a brush to clean the bowl after use. we have other toilets which dont have this problem. I havent complained to anyone as I wouldnt get any satisfaction , the best plan for us is to replace it.

"We spent around 10,000 Euro on Sonas…"

We spent around 10,000 Euro on Sonas furniture and sanitary ware for our two renovated bathrooms. The instructions for installation were so poor and basic that you had to make it up yourself and hope for the best. Then when we contacted customer service on three separate occasions for problems with installation, the staff member fobbed us off every time with a 'tough luck' response. Customer care staff gave us several pieces of installation advice that were NOT on the instructions, after we had spent hours trying to install them. Customer service was atrocious for such a reputable company, especially after giving Sonas 10,000 Euro worth of our business. A very disappointing experience overall.

"Shower tray had black marks on the…"

Shower tray had black marks on the side. Customer service offered a few solutions which involved cif and about 2hrs of scrubbing it off. Better quality control needed.

"We bought all our bathroom sets from…"

We bought all our bathroom sets from SONAS, we are in our home 3 years now. Our bath stopper doesn't close fully and is letting water out.
The drainage in both sinks isn't good and the stopper in one doesn't even close.
Would have expected higher standards, wouldn't recommend

"Do not buy Sonas Sansa Mirror - fire hazard"

Really disappointed with poor customer service from Sonas Bathrooms. I purchased an expensive large Sansa Mirror with all round LED lighting and demister. Over 3 weeks ago, the light came on itself, the LED dimmed and it could not be turned off as the switch was faulty. All the while the demister was on 24/7 and remained warm to the touch. As well as losing hundreds of euro, this was a clear safety issue which I reported to Sonas by phone and email. I had an electrician call out to disconnect for fire safety reasons. I also asked Sonas to source a replacement switch which I was happy to pay for. To date NOTHING received from Sonas other than to say it was out of warranty!! No feedback on the safety side and no reply to my request for a replacement switch. Do not buy the Sansa mirror as it is dangerous, faulty switch, over heating … and you will get zero support from Sonas. Safety should always be a priority but clearly with this supplier it is not.