"We had a great experience at Rockar…"

We had a great experience at Rockar Land Rover and customer service was brilliant. Shah and Dora were brilliant.

"Great experience from start to finish!"

Great experience from start to finish, had the pleasure of dealing with Charlotte and Neil, both exceeded expectations. I was updated with repairs daily and my car was waiting for me at the agreed date/time. Very smooth process which was great as I had my 14 month old daughter with me. Would highly recommended for servicing/repairs. Regards Gary

"test drive - Stratford branch"

Went for a test drive earlier on today, and was assisted by Benjamin from the Stratford branch. Brilliant service, prompt and a very knowledgable person.

Will definitely be returning to the branch and Benjamin when I’m ready to buy the car.

Highly recommend.

"Been forced to keep a dangerous Range Rover sport hybrid with multiple issues"

Buying a vehicle with Landrover is a big NO. I will also be leaving an in depth review on other social media platforms because I’ve had enough of the tactics they’ve used to force me to keep this car which has spent already 5 times getting repaired in less than a year of me having this ‘brand new 2019’ car. I have had the most horrific experience of my life with this brand and this was the first and last purchase I’ll ever make with them. I have been given the run around by the brand since the first time there was an issue discovered with my hybrid Range Rover sport. It is unfortunate that such an established brand treats their customers so poorly. I have emails as proof that Land Rover have rejected my request to reject the vehicle when I was well within my rights to do so. So here goes in March I purchased what I believed to be my dream car, the Range Rover sport hybrid. Come April it started to get a bit hot so I needed to use the AC, unfortunately the AC was blowing out hot air. I tried to book into a Land Rover service center but no one was willing to book me in as an emergency they were all telling me they were fully booked and the earliest availability was 2-3 weeks. Fine, I booked in with Lookers chipperfield who said they usually call me in when they had my slot available I was waiting for day’s and I didn’t receive a call. I then proceeded to complain about them to Land Rover who reassured me that they’re deeply sorry but by that time I managed to book in with Aylesbury Land Rover who called me 2 days later telling me ‘we can’t really tell what the issue is at this point and we don’t have a time frame of when this will be resolved as it’s quite a mess in there’ what?? She basically told me because it’s a hybrid it’s quite complicated under the bonnet, I told her to at least give me a courtesy car and she told me Aylesbury didn’t have any available so I then proceeded to take my car back from them and called the Land Rover Rockar branch where I purchased the car from. I was angry, upset, so many emotions because the AC not working was one problem but to top it off it off the climate screen kept going fully black meaning I couldn’t control it, so everytime it got steamy In the car I was having to open the window instead of use the climate to clear the windscreen. I then decided the people I got the car from are responsible and should resolve this. I sent them my car, they didn’t have a courtesy car for me either so I told them to come and take my car when they do have a courtesy car, that was like 2 weeks later anyways, they took the car for a whole week, kept me updated told me they’d repaired the AC & also the black screen, I was very happy. A few drives later the screen went black again so I had to give the car in for repair ‘AGAIN’ they brought the car back and told me it should be fixed now we did a module update and it should be fine, to my surprise a few days later again the same issue AND let me tell you about a new issue along with the black screen, the car stopped driving in the overtaking lane on the motorway and when i told head of After Sales about this he wasn’t at all concerned however he said he’d look at it. This is a 2019 Range Rover sport hybrid that conked out on the m40 at 11:36pm at night, recovery came and rescued me at approximately 1:45pm, I was standing on the side of the motorway in the freezing cold after midnight in some trees all by myself, I was scared, alone and cold. Yesterday night the exact same thing has happened again to my brother, sister, Aunty and mother who had to be on their way home after rescue. I was told by the head of aftersales at rockar that the cars fuel range software had been updated but my family are stranded in the cold on the m40 regardless. I would also like to add that I asked to reject the vehicle within the 3 month purchase range and he told me I couldn’t reject it because Jaguar Land Rover rejected my rejection. I am heart broken, I’ve never ever received such horrendous careless customer service in my life. They also said If I was to get through with rejecting the car anyways I would have to pay them for all the mileage I’ve used up on it. I don’t know if anyone is reading this but please never ever make the mistake of getting a car with Land Rover ESPECIALLY not a hybrid and do not ever think that these people care about you or your safety because they don’t. They want money and that’s that! Safety is not a priority for Land Rover. I would post screen shots of all emails where I’ve been told that I can’t reject the vehicle but I can’t upload here, if you’re reading do you think It is fair what I’ve had to go through? With a brand new 2019 Range Rover sport? Although I appreciate the kindness shown from head of after sales at rockar Westfield Stratford I am at a loss for words at the insensitivity of Jaguar Landrover. I won’t stop at this, I will use every way possible to tell people about this brand and how safety isn’t a priority to them. Please someone help me, I am paying for a car that is constantly having issues I don’t want this car it’s dangerous, I don’t feel safe anymore and I am scared to drive it. I literally asked them to give me an exchange within the first 3 months and they refused me and forced me to keep a car that is having continuous problems. I have no choice but to take the legal route. Land Rover could care less about customer safety.

"Absolutely first class customer…"

Absolutely first class customer experience - I will never buy a car in the 'traditional' way again!
From the point of enquiry dealing with Holly has been an absolute pleasure - quick and efficient in responding to any query and making sure the sales order process worked for me. And a great price on top of everything else!
I would definitely recommend Rockar to anyone. Having purchased from other so called premium brands, Rockar and Land Rover are different class.

"This is how car buying should be!!"

We had the pleasure of dealing with Daniel and Natalia at Rockar, Stratford Westfield.
From walking in through the door to completing our order, we was treated with absolute professionalism and received fantastic customer service.
There were no pushy sales tactics.
Both Daniel and Natalia knew their stuff and made us feel totally at ease, taking time to explain everything and also guiding us through the entire process of the order.
It has been a great experience so far and I would definitely recommend Rockar.

"Really fantastic service"

Really fantastic service. Our sales rep Daljit, was professional, friendly and efficient. She made our shopping experience very smooth. Many thanks!

"Excellent customer service!"

Hassle free service, excellent customer service.
Thanks to Hasret! You were brilliant! She had all the answers to all my questions without hesitation! Very professional. Once again thank you for all your help.
Definitely recommend the company.

"Excellent service restored"

Excellent service restored after an inauspicious start.