"Did GoRealTravel go bankrupt or just steal all our deposits?"

Is anyone else having trouble getting a response from this organization as soon as the virus hit. I have a deposit and can't get any response. My agent seems to be no longer there, their social media accounts are shut down. This is TERRIBLE Customer experience that at the first travel challenge they pack up and take all deposits.

"Go Real Travel Bankrupt ?"

Received email from David Manley CEO, dated 3/6/20 company ceasing operations. Needless to say, this was a surprise.

"Travel Suggestions"

Lots of insight into travel suggestions and modifying itinerary based on needs and desires. My travel agent was Abbi Dilimi, and he was extremely helpful answering all my questions and responding in a timely matter.

"December Trip to Thailand!"

The trip was great! Rita with Go Real planned everything out for me and with a few phone calls we were able to finalize our itinerary. My family and I were quite picky and indecisive with our itinerary so her patience as well as her teammates patience while she was on vacation was greatly appreciated! The trip went smoothly - we had a small hiccup with a transfer but it was resolved quickly and I was happy with the result and greatly appreciated the customer service. The hotels we stayed at were nice - they were three stars but still great locations and very comfortable. We enjoyed every single thing on our itinerary - even items that required us to explore on our own were well worth it and the detailed instructions helped greatly. This was my first time booking with Go real and I'll definitely book again. It took away all the stress of planning a trip and I felt at ease knowing the person planning my trip was knowledgeable about everything being planned. Looking forward to me next trip!

"Lovely trip"

Lovely trip. A few hiccups but nothing that could be solved. Shout out to Rosemary for being extremely helpful even during the trip.

"Anna and Myles were very thorough and…"

Anna and Myles were very thorough and ensured we had everything needed for a custom trip. Every detail was clear and we were able to navigate both cities like locals. Will be working with GoReal in the future!

"Amazing trip to Florence and Tuscany"

I recently took a trip to Florence and Tuscany region, Italy with Go Real Travel. Go Real Travel took care of my entire trip from start to finish. They were always available to answer any questions I had which was great. It was my best experience in Italy so far espiecially the tour of Chianti region with wine tasting experience. Special thanks to Grace, Danielle and Anna for their help. I would highly recommend using them to plan your trip to Europe. I look forward to traveling with them again!

"Anna was excellent is helping me plan…"

Anna was excellent is helping me plan my trip to Central Europe. She was able to accommodate my last minute changes and all the tours she set up were fantastic. I will definitely use Go Real Travel again the next time I go to Europe

"Prefer Transparency"

This was our second trip to Europe and we had an okay experience with Gorealtravel. We went to Nuremburg, Prague, Cesky Krumlov and Budapest. The private transfers and tours were really nice. I think the hotels could have been better. Especially in Prague where hotels are quite inexpensive, a knowledgeable travel agent should have told us that we could stay someplace beautiful for very little money. In the past, I’ve used travel agencies that had more knowledge about the regions and made recommendations that I’ve appreciated. For example, in Germany Christmas Eve dinner reservations were in what was essentially an Americanized hamburger place. The agent said most places were closed or full. But once we arrived, we found that the hotel next to us (I wish we were staying there!) had a beautiful dinner.
The main problem I had was about transparency. I never knew the cost of my hotels or had a breakdown of costs so I couldn’t adjust my selections. In Budapest, the hotel was ridiculous- it looked like a dorm room. I was worried that we wouldn’t find another one, but we were able to book the last two rooms in a beautiful hotel that was quite reasonably priced. I let Gorealtravel know that we changed hotels and they made sure our tour guide was informed so she could meet us there which was nice.
In the past, the travel agencies I’ve used have had apps that allowed information to be easily accessed from my phone. I missed this feature as I’ve found it much easier to use than the stack of papers I printed off. To summarize, it wasn’t a terrible experience but we didn’t get the level of expertise that I expect from a travel agency.

"My recent trip to Croatia with help from Goreal travel"

My recent trip to Croatia with help from goreal was well planned and provided me with everything I had hope accomplish. The tour guides were great and very knowledgeable. I will use them again and will definitely share with my traveling friends!