"Beware: we received two fake mattresses from this company."

This is honestly the worst company I have ever used! Please read some of these reviews about them, as I didn't (I briefly checked Google reviews, which seemed ok).
We ordered a mattress from them, which was exactly the same as one we already had. They sent us a fake - it was much thinner, harder and a blatant knock off! So we had to package it all up and wait in for another entire day (collection was anywhere between 9 and 6!).
They then sent us a replacement, and guess what - this was also a fake! It was a better quality fake, but still blatantly a knock off. We gave it a chance and slept a night on it, and it was so hard that we were both aching in the morning! There was also a typo on the label!
So Mattress Time were very difficult to communicate with, made a fuss and made us send them umpteen photos of the mattress and then the mattress packaged up! Then we had to wait in another day between 9 and 6 for it to be collected, and the delivery company didn't turn up! Mattress Time made US chase it and gave us an incorrect phone number for them! When we finally got through they agreed to collect it the next day, and then didn't turn up again! Finally they turned up a few days later after us waiting in another day between 9 and 6! And then our refund took about ten more days from then!
Our questions were never answered about why we were sent two fake mattresses, we wasted days of our lives (with two small children cooped up at home) waiting for collection and spent most of that month with mattresses clogging up our hallway!
Thank goodness we already had the exact model of this mattress at home, and had been sleeping on it for six years, so we were able to tell right away that we had been sent inferior knock off mattresses twice. Otherwise we might have just thought this brand wasn't great quality. I see from reviews here that several other people had this problem.
We ended up going to our local mattress shop and buying the mattress that Mattress Time were supposed to send us. A bit more expensive but the genuine mattress and hassle free. I can't believe this company is still operating and sending people fake mattresses.

"No money back rule, no reasons....."

I'd. Never recommend them. The sold me 3 new sets of mattresses for my new home. Bought an expensive set with massage base, adjustible.. Slept on it two nights. Very uncomfortable, too short of a bed for me and too soft. Refused to give my money back. So I'm Stuck with this new bed I hate. Said I could trade but this was their best one.

"Avoid this company!!"

Avoid this company!!! really really bad quality.they artificially put the prices up and put a sale on.
Horrible customer service as well!
My order num with them:200002608

"Absolutely Awful"

Would never use them again, they sent me wrong size mattress then said I ordered it, I had receipt to prove I ordered the correct size and they took extra money for bigger size. Arranged to swap it but zero customer service, I had to keep ringing them, they never rang me or kept me informed, they said we sent you emails which I never received, funny, everyone else's came through. Eventually sorted but not once an apology from them.

"Great mattress"

Great mattress, extra firm . sleeping fine.

"Great variety of sizes"

Great variety of sizes. I ordered two 3'6 mattresses and they arrived very quickly. I have had them for some time now and am really pleased with them.

"AVOID AVOID AVOID"

I wouldn’t use this company again, after buying a mattress in October 2018 the spring is starting to come through and after contacting them they turned round and said “post it back to us and we will look at it” so they expect me to pay for return post and also what do they expect us to sleep on while the have it

"Shocking"

From what looks like a promising website with good offers you would think they would have a legit and professional department. ordered a mattress and was delivered in a good time but i had then realised i had ordered the wrong size so rang up and was told they would do the exchange and just to get in touch with support so i did, was then told there would be a £55 charge for the exchange! was not told this on when i rang up and does not say this anywhere on the website in the terms and conditions. have rang up more than once and have been told the same excuse ''this is something we wouldn't be able to deal with you will have to contact customer support''. Also no contact from support. my advice would be to shop around and go somewhere else were you know you will receive trusted customer aftercare!

"Excellent quality and affordable price…"

Excellent quality and affordable price .200002002

"PLEASE CHECK ALL REVIEWS - THESE ARE UNSCRUPULOUS COWBOYS!!"

This company should hang it’s head in shame! The mattress I ordered from their ‘Mattress Time’ website was a Nicole 2000 Deluxe Bed, what I received was a very cheap, inferior knock off - I note from another reviewer that this is not the first time they have done this. Attempts to have the mattress collected and a full refund given have proved futile, ‘Rebecca’ has repeatedly given me the runaround as well as asking me to wrap the mattress in its original packaging which was - wait for it - professionally shrink-wrapped! Do not treat your customers like fools Rebecca! The only way to get my money back is to go through the courts which I have instigated. As mentioned by someone else this company uses many names - the name of the company you need to sue is HOME FURNISHINGS UK LTD. My advice if you’re looking for a mattress is to look elsewhere - but if you do decide to buy from this company, check what you receive VERY carefully, they use glossy pictures on their website to sell you rubbish. Further update - pictures of the cheap mattress I received were posted on my google review and removed by these scammers - that says it all!