Steven Stone

Shopping & Fashion
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44 reviews
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Customer Reviews about

Steven Stone

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Siobhan Warner

5.00/5.00

"Steven Stone Jewellers and the gorgeous…"

Steven Stone Jewellers and the gorgeous Molly have to be by far the best jewellers and experience I’ve ever had! From the moment we walked in (with our active toddler) we were made to feel so at ease, looked after and comfortable. There was no pretentious atmosphere that lots of jewellers have and we could just relax whilst trying to find my perfect replacement engagement ring. Molly was absolutely amazing! She sat, discussed and explained every single little detail and helped so much! She was so patient, kind, warm and so natural and welcoming. After looking through so many beautiful styles of rings I still couldn’t decide but Molly somehow knew exactly what I wanted and found me the most PERFECT ring I could ever imagine!! As soon as I tried it on I fell madly in love. She knew me better than I did after only half an hour! We then spent ages choosing the perfect diamonds and Molly had so much expertise with what to look/go for.
The customer service was second to none and she even looked after my existing wedding ring, cleaning it etc. When I went to pick up my ring, every person there was just as gorgeous and welcoming as Molly. It is such a beautiful jewellers with equally gorgeous people working there!
I cried when I saw the ring and haven’t been able to stop looking at it since. The diamond is absolutely exquisite and Molly worked so hard at finding this for me. I have had so many comments at how beautiful it is. I couldn’t be happier with the experience and any jewellery I buy in the future will 100% be from Steven Stone! Thank you all so so much!

19/06/2021

Mr Philip Grant

5.00/5.00

"We visited Steven Stone in Hale to look for an engagement ring"

We visited Steven Stone in Hale to look for an engagement ring, first thought was the shop looked like everything might be out of our price range, but we was presently surprised. Molly (our sales assistant) was amazing, explained the different types of diamonds and presented example to try on. We came away with a really beautiful ring and at a reasonable price within what we wanted to pay. Excellent & friendly service and at a very good price.

28/05/2021

Simeon Webb

1.00/5.00

"Just been on there website online…"

Just been on there website online looked at various pieces of jewellery but when you click onto description no description of the item no carat weight, gold weight,no clarity ..But when you click onto delivery etc it explains about that as if people will just add a pice of jewellery to a cart and pay in full without fully knowing the full details of the the piece of jewellery..

18/05/2021

Mike

5.00/5.00

"Awesome experience, CAD route was made very easy"

When searching for a jeweller an engagement ring I did the usual scouting and met with three other jewellers. I was immediately impressed with Robert, his approach was non-pressurised, informative and honest.
We went down the CAD route and Robert made it easy for me to explain my design idea and he provided lots of helpful image examples that I cut/spliced together to create the perfect ring for my fiancé, and the results were exactly as I wanted when the ring came in!
Robert also helped me to find the perfect diamond, and handled all my questions / concerns about buying a diamond in the height of lockdown. He found the stone and I spent a weekend searching for a better one, and I simply couldn’t!
I can’t praise him highly enough, and my fiancé is certainly very happy with the outcome, and that’s good enough for me :)

16/05/2021

Grace Weeks

5.00/5.00

"High Quality Service"

David Eagleton has just designed a special pair of earrings for our daughter. He listened carefully and patiently to our ideas and designed the most perfect, unique, delicate pair of earrings, which exactly matched the image we had in mind. He was also kind enough to look at our ten - year - old grandson’s drawings and incorporate the ideas into the professional design! David’s artistic skills and eye for detail are impressive. Most of all, his ability to really listen to you, the customer, makes him a real professional. This is our second commission from Steven Stone Jewellers in Hale and we would recommend them highly for the quality of the jewellery and excellent customer service!

20/04/2021

recent purchaser

5.00/5.00

"Superb service from start to finish"

Superb service from start to finish. David in particular was so helpful and knowledgeable.
Entire ordering process was done online, due to stores not being open, but can no fault the experience. The website is well organised and easy to follow and the team are really helpful, when you have those few questions before you buy.
Right through to delivery, it was so well organised. Would highly recommend.

19/04/2021

Hello Lou

5.00/5.00

"Incredible customer service and amazing ring"

I had the best online experience with the wonderful David who walked me through the whole process of creating a custom ring. He is the most caring and patient professional. He made the whole experience feel very personal. I’m so glad I trusted the reviews online and went for it, I’m thrilled with the ring. The quality of the product is amazing and the service is incredible.
Thanks to everyone at Steven Stone, I’ll definitely be back!

09/04/2021

Carol Yates

5.00/5.00

"Absolutely thrilled with my perfect…"

Absolutely thrilled with my perfect diamond engagement ring... Staff are very professional and extremely helpful. David helped us find our diamond and I must say we are not disappointed... We never thought we would get the diamond at such a great price. Highly recommended. Thankyou so so much.

05/02/2021

Duncan Gray

5.00/5.00

"Excellent service"

Excellent service from David and Molly. Very helpful and prompt service. The ring I selected for my fiancee is beautiful and she is over the moon. Would recommend highly.

18/01/2021

Lauren

5.00/5.00

"Steve Stone has to be THE best…"

Steve Stone has to be THE best jewellers I’ve ever had the pleasure of dealing with. Their customer service is fantastic, Robert for the Marylebone store was so friendly and he was a joy to deal with. He helped me design the best engagement ring for my now fiancé. My gf/fiancé is over the moon with her ring and I couldn’t be more thankful for the craftsmanship and the quality of the ring. Robert literally searched the globe on more than one occasion to find me the specific type of diamond I requested for the centre of the ring, and he managed to source the best quality diamond. I’m truly so happy with the entire experience and I couldn’t be more thankful for all of the Steven Stone team’s hard work!! We will be using them for when we design our wedding rings in 12 months time, I 100% recommend them - you won’t be disappointed!!!

24/10/2020
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