Vape Cloud UK

Food, Beverages & Tobacco
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227 reviews
Overall Rating
Customer Reviews about

Vape Cloud UK

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Jamie Williams

3.00/5.00

"Long delivery times with no updates."

Long delivery times with no updates.

23/08/2019

Nat

1.00/5.00

"Ordered over a week ago"

Ordered over a week ago, and paid for first class delivery, and still awaiting my items. No one is responding to my messages and emails.
Had heard good things about this company, and my first order and I'm massively disappointed!

21/08/2019

Matty C

2.00/5.00

"Reasonable prices and choice but customer service is non existent!"

reasonable prices and choice but customer service is non existent! Their order confirmation emails include online and telephone contact details for any issues or questions etc. but both are unresponsive. I called their phone number half a dozen times at different times of the day and nobody answered and there was no option to leave a message. Sending emails also resulted in no response so I have given up!

21/08/2019

Scott

1.00/5.00

"Still waiting on an order placed over a…"

Still waiting on an order placed over a week ago, not impressed.

21/08/2019

Scott Pettigrew

1.00/5.00

"AWFUL SERVICE"

AWFUL SERVICE! Twice I have ordered with this company. The first time the reason my package was delayed was because the stock room man was on holiday and they had a backlog of orders, after complaining they upgraded my order to next day delivery free of charge so I thought it must be a 1 off problem......... well no! Placed another order, the next day I get an automatic reply via email to say due to the recent flooding in the area orders are running 72 hours behind. So I email and ask to upgrade my delivery which they do to first class post. Now 8 days later I am still waiting on my order and can get mo reply from the company after several emails! This conpanys customer service is terrible. I will not be using this site again and would advise others to stay well clear!!!

Update- still no reply to yet more emails, now 11 days since order was placed.

17/08/2019

Olaf

5.00/5.00

"Excellent support"

Excellent support, delivered as fast as possible.
For me, as a customer from germany, the only place to get smax, pony on acid :-)

15/08/2019

Antony

5.00/5.00

"Excellent service"

Excellent service

14/08/2019

Nicola

5.00/5.00

"Good customer service"

Good customer service. Great tasting juice

12/08/2019

Nick Kennedy

5.00/5.00

"Fast delivery"

Fast delivery

12/08/2019

Leslie

5.00/5.00

"Would highly recommend vape cloud"

Would highly recommend vape cloud grate service super fast delivery

11/08/2019
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