"Brilliant sales and support people"

Brilliant sales and support people. Nothing is too much effort. Fair prices and amazing product. So happy with our Signature hot tub and so nice to have a company that doesn’t sell you what you don’t need.

"Items arrived quickly"

Items arrived quickly

"Great service "

Great service from Andy arrived on time and completed the job very quickly. Lovely and polite showed me parts removed and new parts- ensured I was happy all was working before he left.

"good recent service on products we have…"

good recent service on products we have purchased

"My pump required replacing"

My pump required replacing and Hydropool, were great helping and Andy the engineer was really good, he diagnosed the problem and fitted a new pump, great job.

"Good booking system"

Good booking system. Bart attended, always helpful with explanations and has spare parts onboard his van.

"Customer Care/After Sales/Service Department"

Having bought our hot tub over 7 years ago we had experienced no issues until recently when an error message appeared. On contacting Hydropool I was telephoned by their Customer Care Co-ordinator, Chyna, who was extremely helpful and guided us through the process of what was needed. After a short wait for the relevant parts we have our tub back and working. The two engineers (Andy and John) that visited were so helpful and explained everything we needed. Fully recommend Hydropool, amazing product, amazing staff and amazing service.

"Great company from start to finish"

Great company from start to finish, installation was a bit messed up from my own doing, however Scott and the team installing were very accommodating and worked with me to overcome the issues to ensure the spa was installed and not failed. I couldn’t have asked for any better service

"Super fast delivery the following day"

Super fast delivery the following day. Everything to keep my hot tub sparkling clear. Thanks

"Excellent Customer Service"

After having an unfortunate experience with our existing Hot Tub supplier who went bust we contacted Hydropool Hamphire who have been so helpful. Just had an issue and we're so prompt and efficient. Big thank you to Chyna who have restored our faith in HydroPool and the engineer who was so friendly and helpful.