"The product is fantastic and couldn't…"

The product is fantastic and couldn't be happier. There were a few problems with delivery and we are still waiting for damaged covers to be replaced. Otherwise I would have given the company five stars.

"Dissapointed"

Wordered several items on 20th November and still awaiting delivery [ 09/12 /24 ]

My apologies to Hydropool, an elderly relative who lives with us had put the delivery in the greenhouse without telling us. Thanks to Hydropool for their support and help while we located our delivery .

"Great service"

Great service, disappointed my chemical dispenser failed again, four in five years but ordered yesterday arrived today.

"The after service is horrendous"

The after service is horrendous, 18 months now I’ve been trying to get issues sorted, it’s the same nonsense every time I call, someone will be back in touch, not once have they got back in touch, I have to call back to get the same response. Happy to take your money at the time.

"These are the worst hot tubs on the…"

These are the worst hot tubs on the market. I am thru with mine, Going to the junk.

"Very knowledgeable "

Great Sales experience with lots of knowledge

"Wow, Run don’t walk away from Hydropool!!!"

Wow! I sooo wish I had seen all the poor reviews prior to purchasing a hydropool swim spa! Two years ago we bought it from a local retailer. We have had issues since day 1! Mat wasn’t glued down properly, waterfall stopped working and was leaking! Northern lights not working properly, frame on intake filter keeps coming off and leaking at base of spa that has progressively worsened over time to the point where we lost about one foot of water overnight and had to turn the spa off! So, we are unable to use it now because of some massive leak! The retailer that sold us the spa has been no real help either. They just drag their feet with every excuse in the book as to why it’s going to take so long to get a technician out to fix it, blah, blah blah! We feel like we bought a lemon and would love to file a class action lawsuit for all Hydropool owners! This is absurd that this many complaints and issues exist. What we bought for enjoyment has been mostly headaches and heartburn!!

"Waiting over 12 months to get their product fixed, and still waiting !!"

The worst after sales experience you can receive. After over a year chasing to have my hot tub fixed with several issues, I am still on the phone chasing down the same people who always seem to have the same excuses. They say they will call back to arrange an engineer, but never do. And when you speak to an alternative colleague you get the same response / no action. This is suppose to be a premium product. All that’s premium is the price ! Today I was told off that I had spoken to an engineer and not the service folk, even though I pointed out the engineer was covering sickness (which they use as an excuse all the time) in the service team ! Hydropool need to replace the current UK setup / distribution partner as it’s a sham !!

"Rotten after sales performance"

Unfortunately our hot tub was delivered with damage to the plastic outer casing. After four months and a lot of pestering we had a site visit today . . . and their operative had been sent with the incorrect right parts to rectify the problem. They give you all the spiel on the phone but in my experience that's all this company appear to be good at.

"Very dissatisfied"

Very dissatisfied. Was sold 2 hot tubs at the Grand Designs exhibition in late 2017. Salesman keen to make a sale was ok with them going into store with me pending the construction of a new house with the warranty starting upon Hydropool commissioning the tubs. We only recently asked for commissioning. The engineers only concentrated on one tub not the other and unresolved problems exist with both tubs. Hydropool uk is insisting that the warranties have expired even though that hadn’t commissioned the and won’t resolve the repairs at no cost to me. Now they are ignoring my follow up emails.
Also it’s taken them over 4 years to deliver the steps.