"Terrible customer service"

Terrible customer service, confusing change of meter processes. I recently switched to Octopus and they have spotted that So energy installed smart meter with a different serial from what is registered at my address. Consequently I have been paying someone else's electricity bill, and it's a lot higher than it should be. Also So disputed my meter reading for my final bill, which was overestimate. I've paid it, but I'm certain i have been overcharged. have had a terrible experience and I would not recommend this company to anyone.
Currently waiting for the industry complaint, that has been raised today to be resolved, before proceeding further.

"First class customer service"

Customer service always keeping customer informed

"Great answered my question perfectly"

Great answered my question perfectly

"Fair energy supplier So Energy!"

Have been with So Energy for a few years now and have always found them to be fair in all their quotes and offers.

"Great Company"

Great company easy to see tariffs and submit meter readings.

"The man was very helpful and got me a…"

The man was very helpful and got me a great deal as I'm low I come I'm very satisfied

"Now that I have moved to a fixed rate…"

Now that I have moved to a fixed rate contract perhaps you will STOP ASKING ME TO HAVE A SMART METER.
I don’t have a RDS control meter so I don’t want a smart meter, I submit my readings on the 12th of the month.

"I have not renewed my contract with you…as you are more expensive and have had my credits for over a year "

I have not renewed my contract with you a a new supplier is cheap by 2.p per kw and the standing charge

"12 minutes for my call to be answered"

12 minutes for my call to be answered. When switching to Octopus - 2 rings! It’s taken 6 months of chasing to have meters upgraded as the gas meter had stopped working (apparently battery had died) and wouldn’t switch on to enable a reading to be completed. This is frustrating when you are being chased (albeit via automated emails, appreciated) for a reading.

Must to better on:
1. A slick app
2. EV charge rates (I’m saving £12 - £15pw (!) on my new 8.5p pkwh silent hours rate)
3. Customer response times - you’re being blown out of the water via competitors.

Overall 3 stars as you have supplied cheap energy to me for a number of years. But you can do SO (forgive the pun) much better.

"Pleasent colleague"

Pleasent colleague. Informative providing me with options on new rates. Explained well and made it easy..