"Very reliable "

Been with SO ENERGY for a number of years and have always found them to be 100% reliable and, even more importantly, on the odd occasion I have had to contact them by phone I have been able to speak to somebody that speaks English that I can understand, not often the case with many other companies.

"I have been with So Energy for a year…"

I have been with So Energy for a year or so now and find them clear, concise and honest in their communications with me. I have never had any issues and am happy to renew my contract with them.

"Very good customer service"

Very good customer service and clear information about tariff usage. Always keep you up to date with your energy cost. Honest and helpful.

"Stay we clear...Oh my life what a shower of...,an 8…"

Oh my life what a shower of...,an 8 week complaint notification still outstanding a number of emails sent no reply, after a getting a smart meter eventually sorted after 3 visits and me alter the cupboard to sort it as the engineer was clueless... a bill I debt by 6K and me trying to pay it, a wrongly estimated bill, a 3 k bill in credit and unable yo get the credit back, a compensation payment never received not once but twice, just awful service... just reply to people and see through what you say you will do, just waiting for my deal to expire so I can bail out, it's that bad I'd rather pay more than stay, I know so energy won't reply this is to warn other customers

"Ridiculous service from people who…"

Ridiculous service from people who don't know about there own company STAY AWAY OVERPRICED STEAL FROM YOUR ACCOUNT LIE TO YOU INTIMIDATE YOU IMPLY YOU ARE STUPID WORST ENERGY COMPANY
WITH THE LOWEST SCORES ACROSS THE BOARD FROM PRICE TO CUSTOMER SERVICE TO SATISFACTION

"Rubbish service for many years"

Rubbish service for many years

"Great customer service"

Great customer service. Clear information.

"Unsatisfactory and disappointing "

Signing up with So energy has been problematic from the outset. Incorrect start date, multiple communications to provide evidence of the moving in date and now requests for meter readings and not possible to submit gas reading. Unsure if the fixed tariff agreed is in place, online portal not updated either, most stressful and unsatisfactory.

"Energy smart meter"

Just had our smart meters installed,it was a trouble free installation

"So Energy are the worst. "

So Energy are quite categorically the worst energy company I have ever had the displeasure to deal with.
Suffice to say, I will never use again, and I will never recommend So Energy to anyone.

An example of their bluster, and overall incompetence can be seen by their reply to this review.