"Had to chase up on tarif renewals after…"

Had to chase up on tarif renewals after I was told it was locked in.

"Good clear prices"

Good clear prices

"No fuss No problems"

I have had no problems dealing with So Energy and today that is a bonus.
I look forward to continuing a fruitful relationship.

"Very quick and easy to renew my tariff…"

Very quick and easy to renew my tariff and savings were also made.

"Great service!"

They phoned me to let me know when my tariff is ending and renegotiated a new one which will be cheaper than my current one so I am very happy!

"Communications were almost nonexistent"

Communications were almost nonexistent. No response on the website chat line and telephoning almost impossible.

"I do not like how you try and encourage…"

I do not like how you try and encourage your customers to get a smart reader installed or to submit their readings each month. That is taking jobs away from people and make people more reliable on robots and internet

"Great if all goes without problem!!"

Following advice to take meter reading on 21 month did so today - submitted my export reading to be asked to take photo from meter as it had been remotely accessed on 19th (and guess what the sun has shone over past few days) - if I do not need to take readings please tell me - I accept that the meter you have had installed does not cover gas as the meters are too far apart. Perhaps the IHD needs to be updated to include Export data? Anyway, as I am old I have to lie down on floor to read the meter; to get up is very uncomfortable to have to do it twice is unacceptable. As such I withdraw my consent for you to take remote meter readings. I will take photos on first reading in future and submit - unless you can give me better advice? Also look forward to a reply from my email of 6 March and todays of 21 April.

"Well at the moment I stayed as they put…"

Well at the moment I stayed as they put my payment down witch we are all looking for , but I have never had any problems with them so if they keep going like this I will stay with them .

"my best energy provider by far"

all my previous providers ran up huge credits and held onto them, scottish power held £1400 until i changed to you. then you amazed me by accepting i was running up £800+ and made the great move to lower my payments to use up the credit. for that reason you have my confidence to remain faithful to you.