"Great service all round, excellent value."

Overall great service from Sacet and a very efficient and smooth process of buying an engagement ring.
My partner had given me some ideas of what she would like in terms of design/diamond/metal/setting etc and I found the Zora ring on the Sacet wesbite to be the perfect ring.
I didn't feel the need to bother with the online consultation or anything, and chose the characteristics of the lab diamond that I wanted and just ordered it direct from the website. Delivery was 2-3 weeks as expected. The value/price was excellent in comparison to lots of other brands, particularly for the traits of the diamond that I ordered. It came subtly packaged so she couldn't tell it was from a jewellers which was perfect as she signed for it!
It looks beautiful and she loves it. Unfortunately, she measured her fingers wrong so the size I ordered for her didn't actually fit (her fault, not Sacet's!) so we had to get it resized. Again a relatively straightforward process, we went to drop it off at one the satellite stores in Leeds. The reception from the staff that served us was not particularly welcoming or friendly but I know that's not a reflection on Sacet as the main jeweller. Resiszing took a few weeks again, (due to the complexity of the ring design essentially meaning it needed to be remade from scratch) but only cost the advertised £50 for this which is fine.
As stated, we're very happy with the service and I would recommend them as a jewellers for engagement rings and we will likely look at them for the wedding bands too.

"Exceeded expectations"

Sacet have exceeded expectation in every way possible. The slick and efficient process when buying a product is great but from there the experience gets better. Their customer service levels are up there with the best I have experienced, particularly from Madeléne who has looked after me from the initial purchase. Then the product itself is to an exceptional standard and looks better than I imagined.

Personally, I have only good things to say about Sacet and will definitely use them again in the future. I wouldn’t hesitate to recommend them.

"Created my dream wedding ring!"

I visited Sacet in the Birmingham Jewellery quarter. After visiting several other jewellers, none of them had the dream ring I desperately wanted.

Sacet were immediately so helpful in helping to build my dream ring from start to finish - they made me feel very reassured throughout the whole process from reviewing the CAD designs to the wax mould to then when my actual ring arrived delivered right to my door. I can't thank Sacet enough and special thanks to Jessica who dealt with my enquiry from start to finish for her excellent customer service skills.

I can't speak more highly of Sacet and will definitely be a returning customer in the future!

"5 stars"

Beautiful shop, very accommodating staff even when we left and came back 5 mins later to look again.
Jewellery is gorgeous, we bought our wedding rings here and it was reassuring to know it was ethically sourced and environmentally friendly.

"Great customer service"

Great customer service, extremely helpful and accommodating. Would definitely recommend anyone should buy here.

"Great service and very helpful staff"

Great service and very helpful staff. 100% recommend.

"I have bought an engagement ring and a…"

I have bought an engagement ring and a wedding ring and the service has been amazing and the quality it amazing, my wife is British and we live in Australia and I thought I would keep the rings British made and am over the moon with them

Thank you for the beautiful rings

"Ethical Jeweller with an excellent customer service"

Sacet is an ethically focused jeweller with an excellent customer service. The whole process from picking an engagement ring to delivery went really smooth and I was kept upto date at every stage of the process.

"Engagement ring"

I recently bought a stunning engagement ring for my now fiancee and couldn't of had a better experience with Sacet. Thomas in the Liverpool branch was so helpful and patient in helping me design the perfect ring for my budget, and the whole team showed genuine care and excitement. My fiancee is blown away by the ring, as is everyone she shows. Could not recommend more.

"Product is very nice. Service also"

Product is very nice. I bought a pendant and I am very happy with it.
It was a birthday present and they managed to deliver it on time even if I ordered it a bit late.
Customer service’s help was great too.
Thank you all Sacet Team!