"Truly sustainable diamonds at a great price."

Excellent customer service and product quality for a pair of diamond earrings for my daughter, which I'm sure will last her a lifetime and which are *almost* as sparkly as she is. :-)
Thank you Sacet - thoroughly recommended to anyone who wants to tread lightly on the Earth and doesn't want to compromise on quality while doing so.

"They have a brilliant lab-grown diamond…"

They have a brilliant lab-grown diamond selection!

"Poor customer experience"

Terrible customer service from start to finish. Our consultant clearly didn't care about our ring choice, presenting us with the options or even moving us along the sales process. Poor communication and patronising tone, we expected more for such a significant purchase. Decided to take our purchase elsewhere.

"Very quick to get back to me with the…"

Very quick to get back to me with the questions I had. Got the ring in time.

Thanks

"Product didn't last more than 2 months"

Product didn't last more than 2 months. Sacet refused to replace as it was just over the 30 days. On Google, it says the average lifespan of a gold ring is 20-30 years. Absolutely shocking.

"Devastatingly poor quality jewellery and appalling service"

I bought an expensive engagement ring that lasted LESS THAN 5 weeks . We were absolutely devastated. The diamond simply fell out because the claws cracked- unbelievable . When asking Sacet for a replacement product, they informed us we’d have to pay for this because they claimed it was ‘wear and tear’ after 5 WEEKS... an absolute JOKE. Hours and hours wasted on the phone. A ring should last a lifetime not 5 weeks. The worst service and product I have ever spent a significant amount of money on and for such an important occasion , absolutely devastating. I Expected so much more, we couldn’t be any more
Disappointed.

Happy to receive half a refund for a ring that lasted 46 days... are you serious? Yes we were delighted to have wasted our savings on you.

"I ordered a pair of earrings and they…"

I ordered a pair of earrings and they are beautiful. I received them in time for my sister's birthday and she was over the moon. Would highly recommend it.

"Great sustainable jewellery brand in…"

Great sustainable jewellery brand in London, love their collections!

"Excellent service"

The Ring I ordered came straight away. Excellent service!

"The bracelet was sent straight away in…"

The bracelet was sent straight away in time for Valentines day.

Really appreciate it!