"Every interaction I have had has been…"

Every interaction I have had has been met with helpful friendly people. Thank you for your great service!

"Excellent service,timely and efficient"

Excellent service,timely and efficient. Excellent product range.

"Always ready to help"

Always ready to help. Quick service. Just what I need for my practice.

"Well done"

Excellent acupuncture needle selection with great delivery options.

"Telephone order with ease"

I phoned through my order because I was having trouble ordering online, the lady I spoke to was so helpful and made the process very easy, she set up my account too. Phoenix own brand needles great quality. Will definitely be ordering again. Thank you!

"Excellent and speedy service"

Excellent and speedy service

"Excellent service"

Excellent service

"DO NOT ORDER SO MUCH AS A POST IT NOTE FROM THESE COWBOYS!"

I ordered some supplies to run my acupuncture clinic last week and was given Monday 30th September as my delivery date. I received an email giving my hour window and sat in all day, as my clinic was due to be on Monday evening. No delivery, the message said nobody was in and my delivery had been carded, no idea what that means and I couldn’t get in touch with anybody! Arranged delivery for Tuesday through the DPD app. Tuesday came and no delivery either, please note I had now lost the money I had paid to book a venue for my clinic and had to pay extra to rebook for Tuesday evening! Still no delivery and I eventually was able to get through to someone at DPD who then informed me that Phoenix medical hadn’t actually passed on my address, just my town! Absolutely disgraceful customer service, and I am a first time user who has just started up a business with a large clientele already, I will not be using these again as it’s now Wednesday, I am out over 200 pounds and I still have no delivery and no communication with anyone regarding this! Absolutely shocking, will not be recommending to anybody on any of my courses nor to any of my friends in the industry either. You have prevented vulnerable people from receiving treatment, for some this is the only thing they have to look forward to all week and for me you have me out of pocket and tarred my reputation as reliable.

"Fantastic product"

Fantastic product. Fantastic service, the customer service person who dealt with my order, (Charlotte), could not have been more helpful.

"Thoughtful"

Thoughtful, willing and good service