"Super customer service"

Super customer service

"Recommend for acupuncture supplies."

Always available to help on chat. The packaging of own brand needles is one of the more professional looking. Always receive my order on time and promptly.

"Great Customer Service"

Professional and well informed team who are able to offer great product advice.

"Excellent customer service"

Excellent customer service, reactive and very pleasant over the phone and by email.

"Good quality for a reasonable price"

Good quality for a reasonable price. Ordering and shipping procedure all right. Shipping of small quantities a bit expensive. One star less for no option to pay with Paypal.

"Excellent service at good prices"

Excellent service at good prices

"Didn’t have everything I ordered in…"

Didn’t have everything I ordered in stock. Paid the £5 postage for what they did have in stock. When remaining products came in stock, I was charged £5 postage again. Cancelled order as I feel this is an absolute cheek.

"Helpful staff"

Helpful staff. Quick delivery.

"love you guys"

love you guys! Fab as ever and the herbs are so fresh!

"Qality products, delivery needs improvement"

Qality products, good choice, website a little sluggish.

Delivery needs tweaking - I palced order on Friday, next day delivery would mean Monday, phonecall to sercice centre confirmed that; but order was not ready for dispatch until Tuesday. If that is how Parcel Force works, let the customers know so they can make better informed decisions.

Customer service is priority in China, should be priority here in the UK as well. Stop playing catching up.