"Very efficient company"

Very efficient company, (in spite of Covid problems). Good range of tiles at competitive prices. Delivery was very efficient as well. Only downside was one member of staff who, having taken the money, couldn't wait to get away, despite us having some further questions. Fortunately, his younger, more customer focussed, colleague, was really kind and helpful. Her help and kind attitude negated that of her colleague and weleft 100% satisfied with our purchase.

"Extremely disappointed with this firm"

Extremely disappointed with this firm. Purchased sub standard tiles and job a disaster! No support with our complaint, don’t buy from them

"Brilliant service from the sales team…"

Brilliant service from the sales team to the delivery all very helpful highly recommend

"LS4 tile review"

Was great to get sample in advance. My order was fantastic great quality and easy delivery. Planning on ordering again very soon

"Very happy"

The tiles were of great quality and the service was great I can't give them 5 stars due to delivery being late, but I appreciate that was due to covid

"Delivery arrived on time and driver was…"

Delivery arrived on time and driver was polite . Goods were placed on driveway near garage for us to unload easily .

"Excellent responsive service"

Excellent responsive service. An informed seller.
Good range of high quality tiles. I ordered twice.

"Excellent service."

Really pleased with the overall service. Would highly recommend!!!

"Great Service & Product"

After a couple of phone discussions with the staff I ordered based on my dimensions an the given advise on requirements including possible waste.

Delivery arrived as expected with the correct amount of reclaimed wooden wall cladding including glue.

Easy to put up - so great product with knowledgeable staff

Very happy with result

"Avoid!"

The initial order process was fine, the tiles arrived in good time and were duly laid by our tiler... then the trouble started.

I had ordered porcelain tiles and paid the price accompanying the advert for the porcelain tiles. There was an advert on the website for a ceramic version of the colour of tiles I wanted and I spoke at length when ordering to ensure I was getting porcelain and not ceramic. I had been worried that there could be confusion as the two adverts carried identical pictures. (Incidentally the ceramic advert has now been removed from Tiles Porcelain’s website)! I had chosen porcelain as they are well known for their durability, this quality is also stated in the advert for the tiles I ordered.

Within days, very obvious scratches began appearing. My husband and I are exceptionally careful with our new floor, lifting chairs rather than dragging them and not wearing outdoor shoes when walking on it. Having spoken to our tiler he felt that the tiles cut like ceramic and so I emailed Tiles Porcelain Customer Services Department asking for a call back, when the call came it was from a member of the sales team, a very helpful lady called Denise who said I needed to speak to customer services (yes I know) and that she would arrange for someone to call me in a couple of days. Two weeks passed with no call received, I emailed again. No reply. A month later and I emailed for a third time, this time with a full account of my situation. Still no reply.

I not call as there is no phone number listed on the Tiles Porcelain website and I am now both disappointed and frustrated by this situation. I noticed that there are a couple of one star reviews for this company on Trust Pilot of late, and that the company has replied to those reviews directly, which is why I am posting on Trust Pilot today. I don’t like going public with this, but I have been ignored for so long that I have no other option. Unless this issue is resolved my advice to anyone considering buying from Tiles Porcelain would be not to! This is a shame as they have some lovely tiles. We had hope to tile several rooms in our newly acquired home which we are renovating, but we won’t be buying from this company again!
Very poor service.

Edit
In response to Tiles Porcelain reply.
There have not been any calls, nor emails and the tiles were not porcelain! There are no phone numbers on the website, only emails. Tiles Porcelain. If you have called me on numerous occasions, why have you not left me a voicemail? Please call me tomorrow to discuss further.