"Helpful over the phone"

Helpful over the phone, polite and delivery prompt. Great value.

"Quality product"

Great tiles at a great price. Will enhance my Victorian kitchen, Excellent delivery time and communication. Highly recommend this company.

"Second order from Tilesporcelain"

It was the second time I have ordered from Tilesporcelain. On both occasions the ordering was undertaken over the phone. The sales representative was very helpful and knowledgeable of the tile range. The tiles arrived on time, well packaged and were extremely good quality.

"Ordered around 37m2 of marble tiles"

Ordered around 37m2 of marble tiles, they were outside literally a few days before the job was able to be carried out by the tiler on an apartment two floors up. Upon inspection of the tiles it was clear that there was a defect running through around 60-70% of the tiles. Most were split directly down the middle. When I called tiles porcelain they said they should have been inspected on arrival at the kerbside! Impossible as they were solid marble tiles and had to go up two flights of stairs. The tiler managed to do his best and used offcuts for the edges etc. However this led to us still being 3 tiles short and we had taken into account over 10% for wastage. Tiles porcelain would not send any more tiles until I managed to speak to Denise in sales who I had dealt with in the past. She was the only thing positive about the whole experience but even at that the best she could do was have the 3 tiles sent out but I still ended up out of pocket as I had to pay £60 delivery fee and the tiler for another day rate. The whole thing was a nightmare, I would have given them more business in the future as I was a repeat customer but will never give them my business again. I would advise to avoid at all costs even if you have to pay a bit more

"Cheapest prices for top tiles."

Brilliant tiles, we ordered via telephone and spoke to the team which were extremely helpful in making sure we ordered the correct quantity. The tiles came package so no damage could occur on route. Highly recommend and the prices are the best around.

"I’d recommend this quality vompany"

I ordered my tiles they were delivered promptly. They are great quality tiles at a very good price. My bathroom looks amazing. I received quality service from this company and would highly recommend them.

"A real shame to leave a negative…"

A real shame to leave a negative review, but despite the tiler and us contacting them earlier in proceedings about colour mismatches WITHIN THE SAME BOX they will not help on costs. So we've had two instal costs, and a load of tiles they won't take back because of the time elapsed while it's gone on. What seemed like a good deal with a helpful company has soured. Read the small print and make sure those doing the work know of the time limits for returns!

"Very helpful"

Very helpful, friendly staff took my order and arranged Really pleased with the quality of the product that was delivered on time and well packed on a pallet.
We have had the tiles laid now and they look fantastic.

"Avoid buying from this company."

Avoid buying from this company.
The tile samples are not a true indication of the colour or quality of tile that you will be sent. This company will then refer you back to their terms and conditions which states:

“All Tile Samples are a representation of the actual tile, however, variations in shade, colour and texture may occur from batch to batch.”

Be warned from personal experience the variations on the colour and texture of their porcelain tiles can be so extreme it appears you have been sent a different tile to the one you have ordered. Save yourself time and money and shop elsewhere.

"AVOID AVOID AVOID"

AVOID AVOID AVOID
The tiles sold by this company are cheaper than the rest of the market however the quality is dire. I’m confident that they tiles are manufacturing seconds. The tiles I bought looked superb for 9 months then the tile started cracking. Called customer service several times but no help at all £1000 wasted on tiles. Will never use this company again. Buy cheap buy twice