"Quality products and service: the best"

Quality products and service - a true pleasure to deal with.
I place about £2k of orders for wild food, and boxes/feeders etc - Vine House Farm are by far the best to deal with. They really know their products and birds and consistently over the last 20 years have provided wonderful service. The founder Nicholas Watts is the “go to legend” on all things bird conservation and knowledge - a true country man and passionate protector of wild life. I can highly recommend his guided country walks. His MBE needs upgrading to “National Treasure”.

"Review not posted on website"

I’m reviewing on here because this company asked me to review my first order but didn’t post it on it’s website which suggests they could be cherry picking good reviews to post (as mine was slightly critical of the packaging). My first order of bird seed arrived unsealed at the top and with a cable tie loosely around so unsure whether it had been dispatched like that or had been tampered with en route.
That said, the no grow seed has been fine and well received by our birds so I ordered some sunflower hearts which arrived today and were properly sealed.
I’m sure this is a great company but don’t ask people to review if you are not posting them on your website, it gives a false impression.

Later edit:
Thank you for your reply below ref damaged packaging.
My review only appeared after I had written this on Trustpilot as I checked a minute before posting on here.
We’ll park that there!

"An outstanding local company, farm shop and cafe"

An outstanding local company you have the environment at its heart. We have always bought our bird and wildlife food from Vine House Farm and the farm shop now has the addition of an excellent cafe attached selling locally sourced food. We feel privileged to have Vine house Farm just a few miles down the road.

"Essex Birdwatching Society farm tour"

We arranged a bespoke tractor/trailer tour of the farm and it was superb. Nicholas gave detailed explanations of how he's developed the land over the years for the benefit of birds and wildlife, and the genuine passion that he has really shone through. The cafe and shop are both excellent with great food and produce, and the service received from all of the staff was second to none. We will be back!

"Our Garden Birds Don't Like It."

We ordered a large bag of the Won't Grow Bird Seed. Unfortunately half of it is wasted - the birds just throw half of it away.
I did contact the company to ask for advice but received no reply.
Disappointing as this company is recommended by the Wildlife Trust and we therefore expected better.

"Good Quality Seed and Service"

I've been happily buying seed from Vine House for several years. On the one occasion when there was a mix-up with the order it was rectified immediately at no cost to me. Delivery is usually next working day but their carrier, DHL, has let me down twice without warning. On both occasions they simply failed to turn up.

I started with Mixed Bird Seed, which the smaller birds used to sift through and discard in quantity. They and the birds waiting below seemed to struggle with the black sunflower seeds. A change to Premium Mix Seed, although more expensive, proved economical at it eliminated a lot of waste. I now use a squirrel proof feeder (to keep the jackdaws and rooks at bay) and sprinkle a bit of seed on the grass to keep the ground feeders happy. That alone attracts a wide variety of birds to my semi-rural garden.

Fat balls in a feeder were a failure, only being eaten by jackdaws when I eventually put them on the grass.

Dried mealworms, sprinkled on the grass, are a favourite of magpies, jackdaws and rooks but I can't say I've noticed any other birds getting a look in.

"Final comments"

I had spent quite a lot of money buying bird seeds from Vinehouse Farm, then last autumn things took a turn for the worse(me not liking what they were selling me)
1,lots of dust in the mix which was causing clogging up of the hanging feeder in damp weather+ the birds were not wanting to eat it.
So I put some of the mix through flour sieve + other stainless mesh to understand the amount of product dust therein ,and made up my mind to start making my own mix,which doesnt clog up or is wasted by birds just not eating it.
So now I know my mix is stable in most conditions and is eaten.
So l am now buying ingredients from Soarmill Bird Foods and things are returning to normal,with no problems.
Roger Thomas.

"Top quality bird seed"

Have recently started buying my bird seed from Vine House Farm and I have got to say this is the best quality bird seed I have ever used and I have been feeding the birds for over 20 years. I will not buy from anywhere else now. The birds love it and eat it all so there is no waste. Delivery is also great and very quick. 10/10! Thanks very much!

"Total lack of care taken with ordered product."

Firstly the item bought didn't arrive the next day, as they boast on the website, not a major problem but be aware if you order something as a gift that you should give it two days rather than their advertised 'next day', and I ordered at 10:49am, way before 3pm.
Secondly, when the item arrived, they hadn't even bothered to wrap it! They had simply stuck address information on the product box, which meant the box was dented, scuffed and damaged.
So if you are buying as a gift for someone, as I was, you will be disappointed by the condition your products box arrives in. Won't be using this company again. A shame, because I wanted to support a smaller business rather than the usual online shopping company.

"The best for bird seed!"

Strange to see some negative reviews. This company are, by far, the best for bird seed and customer service. Their sunflower seeds are definitely the very best quality. Other, cheaper sellers use filler and poor quality, dried out seeds, that the small birds can't eat. Not Vine House! Had to speak with customer services and they were really kind and professional. Have been disappointed so many times with other, cheaper sellers. Cannot recommend highly enough.