"DO NOT BUY FROM TETRAD!"

Absolutely disgusted at the lack of quality of my Bowmore sofa, and 2 chairs and footstool!! I have the Harris Tweed covering and it's wearing thin and starting to rip. I hadn't realised that Tetrad only give a 2 year warranty on their fabrics but a 10 year warranty on their frames!! So you can have a frame but no cover on it 😡🤬
I'm also having issues with my sofa cushion dipping at the right hand side,, Castellan who is their approved repairer have been out to it on 7 different occasions and it's still not comfortable 😑
DO NOT BUY FROM THIS COMPANY, YOU HAVE BEEN WARNED!! 🤬🤬🤬

"Love tetrad"

Love tetrad, had lots over different sofas over the years. Can I get a replacement base cover for the Eastwood chair at all? Mine has seen better days!

"The Bowmore Midi sofa we purchased four…"

The Bowmore Midi sofa we purchased four year's ago hasn't lived upto Tetrad's reputation. Within six months the sofa creaked badly and was replaced. So far we've had two technician's repair the current sofa and it's creaking again. Would not recommend this sofa at all. Disappointing as it looks lovely.

"Legs falling off"

I bought a Tetrad Harris Tweed suite and within days noticed the leg of one of the chairs was loose. Now a year on the leg ahs come loose again after supposed fixing by our local furnisher. Also the settee leg has come loose.Nothing seems to be holding the front legs on. I paid £5000 for what I thought would be a forever suite.Just rubbish.

"Far superior to any others we looked at"

Having fallen in love with my friends Tetrad (the Vagabond) I started to browse their range. I’ve always admired a classic chesterfield and the Liberty was perfect. We shopped around as they’re not the cheapest but the quality of the leather, the comfort and the general finishing was far superior to any others we looked at. I guess you get what you pay for! We absolutely love it and would recommend to anyone.

"We bought a Tetrad Harris Tweed 2…"

We bought a Tetrad Harris Tweed 2 Seater Sofa from John Lewis 4 years ago. Well the fabric wore very thin after 2 years. I put a blanket over to try and protect the fabric but it still developed a hole and rip. The problem with the fabric is it’s thin and woven so once a hole appears it basically unravels. I couldn’t darn the area because it became very thin and wouldn’t hold the stitches. Poor quality especially for the price. Ripped sofa that’s over priced…..

"Tetrad Harris Tweed sofa from John Lewis"

WE purchased a Tetrad Harris tweed sofa from John Lewis, plus snuggler chair in 2016. We wanted a quality product so paid more than we normally would. Sadly we are disappointed to say the quality of the fabric is very poor and the seat on the main sofa has now developed a hole. It started when the threads appeared to wear thin and frayed, this caused it to develop the hole.
Despite approaching John Lewis and Tetrad we have not resolved the issue as none will take responsibility for the fact the fabric is faulty and we’re told it was out of warranty for fabric.
Apparently only the frame is guaranteed for 10 years, shame they don’t have the same confidence in their fabrics!
We didn’t expect our very expensive investment to last only 4 years and would not recommend purchasing a Tetrad Harris Tweed sofa to anyone.

"We bought 2 Tetrad sofas and an…"

We bought 2 Tetrad sofas and an armchair in 2018. They looked aesthetically beautiful but the quality is very poor. The cushions are very uncomfortable and slip forward over the edge. The need constant plumping up and 4 years later, look very saggy. The cushion on the chair has kept it's shape but even that looks quite flat. I would never buy Tetrad again as they are very poor value for money.

"Tetrad Lewis Petite Sofa"

Bought a Tetrad sofa from John Lewis in April 2021 - The Lewis Petite, with Harris Tweed upholstery. The spring rail has already broken at one end. I’m petite, and my husband is of average size, and we have no young children.
I therefore don’t recommend Tetrad, but thankfully John Lewis have offered a full refund.

"Very poor quality"

We purchased 2 Kandinsky 2.5 seaters in Aug 2019. Initially, we were very pleased as they were comfortable and looked good. However, in Apr 2020 I contacted them, as the blue washable covers had shrunk slightly in the 30 degree delicate wash and now had white streaks on them, despite being washed, dryed and put back on slightly damp, as per the instructions. I contacted them twice and never got a response. We have continued to be disappointed with the sofas - the cushions need taking apart every few weeks due to the foam sowing through the feathers like a wedge, which not only looks awful but is not comfortable to sit on. Doing this is not an easy task! I am sure Tetrad would say it the foam should not move (if they could be bothered to respond) but all 4 seat cushions are the same, so it is clearly a design fault. 2 years on, we have replaced the sofa's with a different brand. A very expensive mistake on our part. We had previously owned a pair of similar Tetrad sofa's for 17 years and expected these to last at least 10! Sadly, this company is not what is used to be and quality seems very low in the agenda. 3 year ago I would only consider a Tetrad sofa, now I would avoid them and no longer recommend them to anyone.
I have given 2 stars is the sofa looks great - until you use it.