"Hat sehr gut geklappt und die Qualität…"

Hat sehr gut geklappt und die Qualität ist vollkommen in Ordnung.
Alle Fragen wurden per Mail schnell beantwortet und TimberIN hat mir ein super schönen und qualitativ sehr hochwertigen Badezuber geliefert.

"Bain nordique 2 places thermo wood et…"

Bain nordique 2 places thermo wood et intérieur bleu,super rendu, très beau,j ai échangé que par mail pour l achat,ils sont très réactif, sérieux et a votre écoute, livraison rapide, plus qu'à profiter des bon moments de détente ! Je recommande cette société !

"Their service is nothing short of…"

Their service is nothing short of stellar. They are incredibly efficient and responsive, with clear and prompt communication throughout the entire process. Their dedication to customer satisfaction is evident in every interaction.

We have no reservations in wholeheartedly recommending Timberin to anyone seeking a premium hot tub experience. In fact, we've already shared their contact information with numerous satisfied guests who expressed interest in bringing the magic to their own homes.

"Timberin provided exceptional customer…"

Timberin provided exceptional customer service throughout the entire process. From the initial consultation to the final delivery, they were professional, helpful, and always available to answer our questions. The delivery itself was smooth and efficient.

"We were so impressed with every aspect…"

We were so impressed with every aspect of working with your company, I wish all the suppliers we have dealt with were this good. Our sauna pod is amazing. Many thanks Albert

"We've been enjoying our Timberin Rojal…"

We've been enjoying our Timberin Rojal tub for over two months now, and it's been nothing short of amazing. The sleek design adds a touch of elegance to our backyard, and its user-friendly features make it a joy to operate. The heating system works like a charm, keeping the water at the perfect temperature for a truly relaxing soak.

"Ich kann positives berichten"

Ich kann positives berichten. Die Qualität sehr gut, es fehlen keine Teile, die Lieferung war schnell.

"Sehr gute Wahl "

Wir haben mit dem Unternehmen sowie mit dem Produkt (Wood Fired Hot Tub) sehr gute Erfahrungen gemacht. Von der Bestellung bis zur Lieferung hat alles hervorragend geklappt. Wir sind voll auf zufrieden mit der Wahl.

"We bought a tub from them in 2024 for…"

We bought a tub from them in 2024 for our tiny hotel in the French alps. The pre purchase was brilliant and we always received quick answers.
The tub looked beautiful and it still does 9 months later.
After a week of using the tub a local hot tub mechanic arrived to give us some directions to maintain it and to clean it. There were very limited instructions with the tub.
He asked us where the filter was. We said we didn’t know. He said there’s no filter in this tub. What!? We didn’t know that and we contacted Timberin. They said well you didn’t order a filter.
A filter is surely a necessary part of the hot tub? If we had been told it was separate we would have ordered it! It’s too late afterwards as the base is filled in so the filter would have to be separate from the tub, which is not the aesthetic we want. So weird.
We really don’t understand why they didn’t tell us to order the filter.
Then the screws in the base of the tub, screwing in the plug hole started to rust. We told Timberin quickly and they said they would send new screw. Months later a huge pile of about 50 screw arrived, screws we could buy in any shop.
The screws in the tub are completely rusted down and impossible to get out from above. We have to flip the tub and remove some of the foam and get them out that way. Timberin have not helped.
There is also cracking in the wood around the rim of the tub. We have added lots of wax and oil to protect it but it is still cracking. Timberin sent us some glue to fill in the cracks after a long wait. I guess they tried.
Basically the service is great at the beginning but the follow up isn’t very easy. Also make sure you order the filter as apparently it’s separate.

Reply to their comments:
“1. Regarding the filter, yes, it is highly recommended, and most clients order it with the tub. You can choose the filter option with every model when making the order.”
Yes you told us this afterwards but not before, even though we were very clear about it being our first tub. It wasn’t explained to us. We don’t have unlimited water supply.

“2. We do send all the instructions per email and also regarding the maintenance and use, we have all the necessary answers in our blogs and FAQs.”
The instructions are very bad, sorry. They include information on so many different models it’s very hard to tell what applies. For instance we were sent info on how to use the filter which wasn’t installed.

3.” The screws that we use are made of 316 steel, however, if high dosages of salt are used it might cause rust.”

We have only ever used the exact products you told us to. To the correct quantities. The screws are now unchangeable due to rust.

4.” Regarding the wooden edge around the bath, yes, some cracks might be expected due to temperature and humidity changes. Especially in the wintertime. Wood is a natural material, indeed, it looks amazing but some movements must be anticipated, it is the same for every wooden construction like outdoor terraces etc..
To avoid this, one can order a bath with an edge made of fiberglass instead of wood, which would serve better longevity.”

Why doesn’t our wooden house have cracks in it? Because the wood has been treated correctly

"Wir sind sehr zufrieden."

Wir sind sehr zufrieden.

Alles verlief reibungslos und Sie werden ständig über den Fortschritt der Produktion informiert und wir sind sehr zufrieden mit unserem