"Absolute clowns"

Absolute clowns! Every single one of them is trained to be as useless as an ashtray on a motorbike! Money grabbing company that cares sh!t all about you or your property. If you can EVER get through to them, all you hear is futile promises. They constantly avoid responsibility and then switch personnel so the new dimwits blame the old ones for everything that’s been wrong and feed you promises of better communication etc etc.. if you’ve ever had to deal with Gemma Richards, Danielle hill, Charley bunny, mark Spencer and many many more… you know what I’m talking about

"How are these guys still trading?!"

What an absolutely appalling company. I really feel for anyone who has to use them for property management. The only thing they manage for us is ground rent, but they can't even do that. I have been waiting for over a month for a £350 refund for monies they took in error. I've been passed from department to department, all of which ends with a sorry, the person you need is not here. Absolutely disgraceful - avoid like the plague.

"Good luck trying to move out"

Good luck trying to move out - takes over a month for them to answer queries from my solicitor! The fact that there are still queries after I had to pay £200 for mainstay to generate an information pack tells you the quality of that information! Avoid.

"Water started coming in to my 8 year…"

Water started coming in to my 8 year old flat over a year ago causing mold damp etc. I have to run a dehumidifier (fit for a house in a one bed flat). A year after reporting what I thought was a serious issue - nothing. No service standards, complaints procedure calls not returned. Obviously they have built there service standards to reflect a captive market who cannot easily move on.

"Another shocker of an experience with…"

Another shocker of an experience with mainstay. Trying to get a replacement fob sorted out as I lost my keys, and no one in the management office nor at head office could provide an answer or any information. Am fed up with the incredibly poor lack of customer service at mainstay. Clearly only looking out for themselves.

"Appalling customer service"

Appalling customer service. We've been trying for more than 2 months to get a management pack from Mainstay in order to complete the sale of the property. Our solicitor has chased and chased for it, we have chased and we get the same unhelpful person telling us it's been escalated but absolutely nothing has been done. No chance of it materialising currently and it's seriously compromising the sale. It is the only thing we are waiting on. I can't believe the absolute lack of customer service, they've been bad enough managing the houses and this is the final straw. Avoid at all costs. Not even a decent explantation or any way to speak to the right person just one person telling us it's been escalated and there's no email we can contact and there's nobody else we can speak to.

"Building works - horror story"

Mainstay have presided over failed, delayed and mismanaged building works at Marsh House in Bristol for 4.5 years .

It took them and their representatives, Warwick Estates (who must represent the worst level of customer services this sector offer) just over 3 years to arrange for the replacement of balcony balustrades and decking.

Since the scaffolding finally went up in June 2020 on a 12 week program, the work has continually stopped/ started and still remains uncompleted 68 weeks later

CostS are running at £4k per week and no one has provided updates/ resolutions to the latest problem for some 6 weeks now.

It is wholly unacceptable to expect leaseholders to foot these bills for weeks/months of inactivity.

Why is it that leaseholders are expected to accept such incompetence on a grand scale?

"Worst company ever"

This company took over the management of our residential complex a month ago. During this short period, two loyal experienced members of staff resigned due to the bad management. They turned the common area into a delivery room and removed the visitor seats. Our parcel is exposed to the public and is not safe. Data protection is not respected. Residents should walk around to find their parcels on the floor. No matter how the concierge team trying to help, the entrance is messy and brutal.
Avoid this company and don't sign a contract.

"Worst property management company to…"

Worst property management company to exist in UK probably. Pity on all the house owners who have to deal with them. They should b thankful to trustpilot where they can get 1 star at best. They should not exist in this business.

"Useless"

They'll be the first to ask for cash or send out a letter for something that doesn't even apply to us, but upholding their end of the contract and keeping things fixed - you don't get anywhere without pushing and pushing for weeks. People should own housing and not rent - if not for many obvious other reasons - just to avoid other people's incompetence!

Avoid mainstay, not worth it until they decide to shape up.